At Donald Mackenzie Ltd, we pride ourselves on being a family-owned and run business with a rich history dating back to 1968. Our dealership, located in Inverness, Highland, has established itself as one of the largest Fiat Brand Centres in the UK, offering an extensive range of new and used Fiat, Alfa Romeo, Jeep, and Abarth cars. Our team of friendly and knowledgeable staff are always on hand to provide expert advice on any aspect of our vehicles or aftersales service.
Our Services
As an Authorised Fiat, Jeep, Abarth, Fiat Professional, and Alfa Romeo Dealership, we offer a comprehensive range of services to cater to all your motoring needs. From new and used car sales to aftersales services, including servicing, parts, and bodyshop repairs, we strive to provide exceptional customer service excellence and professionalism.
Our Facilities
Our state-of-the-art dealership boasts an award-winning After Sales and Parts department, as well as a fully equipped Bodyshop, ensuring that your vehicle receives the highest level of care and attention. Our experienced team of technicians are trained to the highest standards, using only genuine parts and the latest diagnostic equipment to ensure your vehicle is serviced to perfection.
Our Commitment
As a member of the Motor Industry Code of Practice, we are committed to maintaining high standards covering new cars and service and repairs. We are also subscribed to the Alternative Dispute Resolution (ADR) service, providing a CTSI-certified alternative dispute resolution process in the unlikely event of a dispute.
Exceptional Customer Service
The majority of reviewers praised the dealership's exceptional customer service, with many highlighting the friendly, knowledgeable, and professional staff. Several reviewers mentioned specific staff members, such as Kat, Ben, Murray, Alistair, Donna, and John, who went above and beyond to ensure their needs were met.
Efficient and Timely Service
Many reviewers praised the dealership's efficient and timely service, with several mentioning that they were fitted in promptly, and their issues were resolved quickly. Some reviewers mentioned that they were able to get same-day or next-day appointments, which was impressive.
Helpful and Knowledgeable Staff
Reviewers praised the dealership's staff for being helpful, knowledgeable, and friendly. Many mentioned that they felt valued and listened to, and that the staff took the time to explain the issues and solutions.
Positive Experiences
Several reviewers mentioned that they had positive experiences with the dealership, including buying new cars, getting repairs done, and receiving excellent after-sales service. Many reviewers mentioned that they would definitely recommend the dealership to others.
