Your one-stop home improvement solution.
Our Commitment to Quality Home Enhancements
Welcome to Home Extension Team, your trusted partner in creating exceptional living spaces. Established in 1989, we have over 30 years of experience transforming homes across Hertfordshire, including Hitchin, Harpenden, St Albans, and Letchworth. We are renowned for our meticulous craftsmanship, unwavering customer service, and meticulous attention to detail.
What We Offer
Our diverse range of services caters to every homeowner's unique vision. We specialize in:
- Home Extensions
Extend your living space with beautifully designed and constructed additions.
- Loft Conversions
Transform your under-utilized attic into a spacious bedroom, office, or playroom.
- Renovations
Restore and rejuvenate your existing space to its full potential.
- Garden Rooms
Create a peaceful sanctuary with a bespoke-designed garden room.
- Home Office Conversions
Designate a dedicated workspace that fosters productivity and inspires creativity.
Why Choose Home Extension Team?
- Expert team: Our experienced professionals are skilled in all aspects of home improvement, guiding you through every step of the process.
- Client-focused: We prioritize your needs and aspirations, creating a personalized vision that aligns with your lifestyle and budget.
- Unwavering quality: Our meticulous workmanship and attention to detail guarantee a flawless finish.
- Transparent communication: We provide clear and consistent updates throughout the project, ensuring peace of mind and confidence.
Areas We Serve
We proudly serve the communities of Hitchin, Harpenden, St Albans, Letchworth, and beyond.
Our Values
At Home Extension Team, we are driven by:
- Integrity: We uphold the highest ethical standards and maintain transparency in all our dealings.
- Innovation: We embrace new technologies and approaches to deliver exceptional results.
- Sustainability: We prioritize eco-friendly practices and materials whenever possible.
- Client satisfaction: Your satisfaction is our ultimate goal.
Contact Us Today
Let us be your guide in creating the home of your dreams. Contact us today for a free consultation and let us help you bring your home improvement vision to life.
Project Management and Customer Satisfaction
HET's customer satisfaction can be divided into two categories - positive and negative feedback. Positive feedback highlights the company's professionalism, responsiveness, and quality of work. For instance, several clients have praised the team's project management skills, communication, and attention to detail. David Parker, for example, described the team as "a close-knit ethical team of specialists in home improvements" who provide "a high standard of work." Similarly, Claire Waller appreciated Michelle's professionalism, efficiency, and friendly approach.
On the other hand, there have been negative reviews, primarily concerning project management and communication. Jonathan Conway, for instance, had a poor experience with the company, citing issues with project management, communication, and a lack of ownership over the project. He described the company as "very poor and at times, non-existent."
Design and Quality of Work
The design and quality of work provided by HET have received positive feedback from several clients. Damian Reilly appreciated the comprehensive design service and the final product, stating, "The quality of the end product was excellent." Similarly, Greg Rabnud described his experience as "really great" and praised the design team for their professionalism and attention to detail.
However, there were some issues mentioned in the reviews. Steve Ward, for example, mentioned that while the service was good, communication could have been better, especially when certain tasks were overdue or questions were raised.
Overall Experience and Recommendations
Overall, the feedback from clients is mixed. While some have had positive experiences with HET, others have faced issues, primarily with project management and communication. It is essential for the company to address these concerns to improve client satisfaction and maintain a positive reputation.
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