Working, Learning, and Caring and Playing Together
At Catering Base, we're dedicated to providing top-notch catering equipment and refrigeration solutions to the hospitality industry. Our commitment to excellence has earned us a reputation as one of the UK's leading independent suppliers of commercial kitchen equipment.
Our Story
Our journey began with a simple yet ambitious goal: to provide affordable prices and quality equipment to our customers. We achieved this by constantly reviewing our products and services to ensure our customers always get the best deal in the marketplace. Over the years, we've invested heavily in staff training, state-of-the-art technology, and a new office building to increase our productivity and provide high standards of service to our customers.
Our Mission
Our mission is to be a leading catering equipment distributor in the United Kingdom. We strive to provide a simple and efficient service to our customers, introducing innovative products and services that meet their ever-changing needs. We're committed to investing in our staff and technology to ensure we remain at the forefront of the industry.
Our Philosophy
At Catering Base, we believe in providing a professional online store that offers the widest choice of products and services. We're passionate about delivering exceptional customer service, and our price match promise means that in the unlikely event that you find the same equipment at a cheaper price, we'll match it gladly. If you can't find what you're looking for on our website, our friendly sales team is always happy to help.
Our Services
We offer a comprehensive range of catering equipment and refrigeration solutions, including commercial freezers, fridges, ice cream displays, and much more. Our product range is designed to cater to the diverse needs of the hospitality industry, from restaurants and hotels to cafes and bars. Our team of experts is always on hand to provide guidance and support to ensure you find the right equipment for your business.
Excellent Customer Service
The reviews highlight the exceptional customer service provided by the company. Many customers praised the prompt response to their queries, with one customer even mentioning that they received a reply within 20 minutes. The company's commitment to assisting customers is evident in their swift responses and willingness to help with any concerns.
Fast Delivery and Dispatch
The reviews also commend the company's speedy delivery and dispatch of products. Several customers mentioned that their orders arrived quickly, with one customer receiving their wok ring the very next day. This suggests that the company is efficient in processing and shipping orders.
Quality Products and Competitive Pricing
Customers were pleased with the quality of the products received, including Chinese commercial kitchen utensils that are hard to find elsewhere. The company's competitive pricing was also appreciated, with one customer mentioning that they got a great deal on a 4-litre ice cream container.
Minor Issues with Shipping Notifications
One customer did express a minor concern about the shipping process, stating that they didn't receive a notification of delivery until they inquired about the parcel's whereabouts. However, this seems to be an isolated incident, and overall, the reviews suggest that the company's shipping process is reliable.
