Business Details
29 Years
experience
Emergency
services
Your Trusted Home Improvement Experts in Romford
Established in 1997, New Image Home is a family-run business specialising in premium home improvement solutions. We pride ourselves on delivering high-quality glazing products, including windows, doors, composite doors, conservatories, and cladding, tailored to meet the needs of homeowners across London, South East London, and Essex. As a FENSA-registered company, we ensure all installations comply with industry standards, offering a 10-year guarantee on our products. Our team of experienced professionals utilises advanced materials such as Kommerling OV Gold 70mm window systems and Solidor composite doors, renowned for their security and durability.We maintain a commitment to transparency, avoiding high-pressure sales tactics while providing competitive pricing and exceptional customer service. Our 24/7 emergency call-out service addresses urgent repairs, and our dedicated team, including director Mark Anderson and operations manager Brett Anderson, ensures every project is completed to the highest standard. With thousands of satisfied customers, we combine technical expertise with a personal touch to enhance homes across the region.
Services
Windows
Doors
Composite Doors
Conservatories
Cladding
Details
- Year established: 1997
Highlights and features
- Family-run business with 27 years of experience in home improvements.
- FENSA-registered installations ensure compliance with building regulations.
- 10-year guarantee on all products for long-term peace of mind.
- 24/7 emergency repair service for urgent window and door issues.
- Expert team specialising in secure Solidor composite doors and energy-efficient windows.
Associations and certifications
- FENSA
What people say
Excellent workmanship
Polite and hardworking
Second to none service
Minimal mess
Prompt emergency response
Services
Windows
We install market-leading Kommerling OV Gold 70mm windows, designed for enhanced security and energy efficiency. Our casement windows meet BS7950 standards, featuring multi-point locks and low-energy glass. Each installation includes a 10-year guarantee, ensuring long-term durability and thermal performance for residential properties.
Composite Doors
Our Solidor composite doors combine a 48mm solid timber core with Ultion locks, offering the UK's most secure entrance solution. Available in classical or modern designs, these doors reduce draughts and noise while enhancing kerb appeal, backed by a 10-year guarantee.
Cladding
Specialist uPVC fascias, soffits, and cladding installations improve property aesthetics and weather resistance. With over two decades of experience, we provide durable, low-maintenance solutions tailored to traditional and modern homes, using high-quality materials for a seamless finish.
Conservatories
Custom-built conservatories create bright, functional living spaces using thermally efficient materials. Our designs incorporate secure locking systems and energy-saving glass, with options for skylights and bespoke finishes to complement existing architecture.
Emergency Repairs
Available 24/7, our emergency repair service addresses broken glass, faulty locks, and urgent door or window issues. A standard charge of 75+VAT applies during working hours, with rapid response times and guaranteed workmanship for peace of mind.
People
Mark Anderson
Director
With over 25 years in home improvements, Mark oversees operations at New Image Home, ensuring every project meets exacting standards. His leadership drives the company's commitment to quality and customer satisfaction.
Brett Anderson
Operations Manager
Brett manages day-to-day activities, combining technical expertise with customer-focused service. He advises clients on product choices, ensuring informed decisions and seamless installations for residential and commercial projects.
Kim Anderson
Accounts
Kim handles financial operations, maintaining transparency and efficiency in billing and quotations. Her role ensures smooth transactions and clear communication for clients throughout their projects.
Paul Bore
Head Surveyor
Paul conducts detailed property assessments, ensuring accurate measurements and specifications for bespoke installations. His expertise guarantees precise fitting and optimal performance of windows, doors, and conservatories.
Doug Clarke
Installations Manager
Doug leads the installation team, prioritising safety, precision, and minimal disruption. With extensive experience, he ensures every project is completed efficiently, meeting deadlines without compromising quality.
Questions
What services does New Image Home offer?
We specialise in windows, composite doors, conservatories, cladding, and emergency repairs, all installed by experienced professionals with a 10-year product guarantee.
Are your installations FENSA-registered?
Yes, as a FENSA-registered company, we ensure all window and door replacements comply with building regulations, providing certification for homeowner compliance.
Do you offer emergency repair services?
We provide 24/7 emergency call-outs for urgent issues like broken glass or lock failures, with a standard charge of £75+VAT during working hours.
What areas do you serve?
We operate across London, South East London, and Essex, offering free quotations and expert installations tailored to residential and commercial properties.
What guarantees do you provide?
All products come with a 10-year guarantee, and our emergency repairs include a 5-year manufacturer's warranty, ensuring long-term reliability and customer confidence.
Can you assist with bespoke design options?
Yes, we offer custom solutions for windows, doors, and conservatories, including colour choices, glass types, and skylight configurations to match individual property styles.
