Empowering Creativity, One Stitch at a Time
A Family-Run Business with a Passion for Sewing
We are a dedicated team of professionals with a deep-seated passion for sewing and a commitment to providing exceptional customer service. Founded on a foundation of over 35 years of combined experience, we understand the specific needs of both hobbyists and professionals in the industry.
Tailored Solutions for Every Project
Our unwavering dedication to innovation and expertise enables us to offer a diverse range of high-quality sewing, embroidery, and quilting machines, alongside a captivating selection of complementary accessories and services. We cater to both beginners and seasoned crafters, providing tailored solutions for every project and budget.
Exceptional Customer Service and Support
At the heart of our success lies our unwavering commitment to customer satisfaction. Our team of knowledgeable and passionate staff is always ready to provide personalized guidance, answer your questions, and ensure you find the perfect machine and accessories to meet your specific needs.
Comprehensive Services for Every Step of the Way
Beyond simply selling equipment, we also offer a comprehensive range of services to support your sewing journey. From repairs and maintenance to professional training and technical support, we are committed to empowering you to get the most out of your sewing experience.
Our Services Include
- Machine repairs and maintenance: Keep your machine running smoothly and efficiently with our expert repairs and maintenance services.
- Training and workshops: Learn from experienced professionals with our tailored training courses and workshops designed to enhance your skills and creativity.
- Technical support: Access personalized guidance and troubleshooting from our team of dedicated technicians.
- Machine selection guidance: Our knowledgeable staff can help you select the perfect machine based on your specific needs and projects.
Overview
The reviews for this establishment are overwhelmingly positive, with all reviewers giving 5-star ratings. The customers praise the exceptional service, expertise, and friendly staff. The store is described as being "family-run" and having a wide range of sewing machines and accessories.
Service and Staff
The staff are commended for their patience, kindness, and expertise. They are described as being "lovely" and "amazing", with one reviewer stating that they made them feel "valued and looked out for". The staff are said to be willing to go the extra mile to help customers, with one reviewer being given a demo of how to sew with a new machine and another being given a sewing refresher class.
Quality of Service
The customers are extremely satisfied with the quality of service they received. The store is praised for its ability to service and repair sewing machines, with one reviewer having their ancient machine serviced and another having their overlocker serviced and blade replaced. The store is also commended for its wide range of sewing machines and accessories.
Convenience
The store is also praised for its convenient location and parking facilities. One reviewer mentions that there is free parking at the back of the shop.
Additional Feedback
One reviewer mentions that the store matched the price they were seeing elsewhere and gave them an additional deal on the trade-in of their old machine. Another reviewer praises the store for its excellent delivery service, having their machine delivered the next day.
