Business Details
25 Years
experience
Emergency
services
Trusted IT Support and Computer Repair Services in York
Established in 2001 by Simon Langley, York IT Services has grown from a small venture into one of York's leading IT support and repair specialists. Initially focused on business clients, the company expanded to serve home users in 2004, opening its first high-street shop to enhance customer accessibility. With a dedicated team of experienced technicians, the business relocated to improved premises in 2013, offering better facilities for both customers and staff. Our expertise spans rapid-response computer repairs, managed IT support, cloud services, and network solutions, underpinned by a commitment to local, reliable service.We prioritise clear communication, fixed pricing, and a three-month warranty on all repairs, ensuring transparency and customer satisfaction. Backed by over two decades of industry experience, our team combines technical proficiency with a customer-centric approach to deliver efficient, tailored IT solutions for homes and businesses across York.
Services
PC Repairs
Laptop Repairs
Remote Support
Managed IT Services
Cloud Solutions
Network Installation
Virus Removal
Data Recovery
IT Consultancy
VoIP Telephony
Details
- Year established: 2001
Highlights and features
- We offer rapid-response call-out service for urgent IT issues
- Our team provides fast turnaround times on repairs and support
- Local, friendly technicians with in-depth knowledge of York businesses
- Fixed price services with no hidden fees or surprises
- Three-month warranty included on all repair work
What people say
Rapid-response service
Knowledgeable technicians
Reliable repairs
Transparent pricing
Convenient location
Services
PC and Laptop Repairs
Our technicians diagnose and fix hardware and software issues for PCs and laptops, including screen replacements, hard drive repairs, and virus removal. We use genuine parts and provide a three-month warranty. Customers can drop in to our York store or arrange a rapid-response service for urgent repairs.
Managed IT Support
We offer fully managed IT support for businesses, including cloud-hosted email, virtual server hosting, and network management. Our proactive monitoring ensures minimal downtime while our helpdesk provides rapid resolution for technical issues. This service is ideal for businesses seeking reliable, cost-effective IT infrastructure management.
Remote Support
Our remote support service resolves software issues, virus infections, and configuration problems via secure internet connections. This cost-effective solution eliminates the need for onsite visits for many common issues, with technicians available during standard hours and offering out-of-hours support for critical business needs.
Cloud Services
We provide cloud-hosted solutions including email backup, Microsoft Office 365 integration, and virtual server hosting from our secure Leeds datacentre. These services offer 24/7 accessibility with automated backups ensuring data protection, ideal for businesses seeking scalable, reliable cloud infrastructure with local support expertise.
Network Installation
Our network services include cabling installation, managed Wi-Fi solutions, and VoIP telephony systems. We optimise business connectivity with secure, high-performance networks tailored to specific operational needs. The service includes both initial setup and ongoing maintenance to ensure consistent network reliability and security.
People
Simon Langley
Managing Director
Founder of York IT Services in 2001 after redundancy, Simon transformed his back-bedroom operation into York's leading IT provider. With over 20 years' experience, he focuses on customer satisfaction through problem-solving excellence while maintaining hands-on involvement in technical operations.
Josh Forth
IT Support Technician
Joining in 2016, Josh provides comprehensive IT support from system installations to server management. His expertise spans remote support and hardware repairs, with a focus on enhancing client IT efficiency through tailored solutions. He graduated in Computer Science from York St John University.
Matt Gardiner
IT Engineer
Music graduate Matt joined in 2019, combining technical skills with customer service excellence. He specialises in diagnostics and repairs for home users while managing shop operations. His logical approach and customer focus make him a key point of contact for walk-in clients.
Nick Whalley
IT Support Technician
With hospitality management experience, Nick joined in 2022 bringing customer-centric problem-solving skills. He excels in understanding diverse business needs and implementing effective IT solutions, combining technical knowledge with organisational expertise to deliver professional support services.
Questions
What IT services do you offer for home users?
We provide PC and laptop repairs, virus removal, data recovery, screen replacements, and remote support for home users in York.
Do you offer emergency IT support outside regular hours?
Yes, we provide out-of-hours support for business customers with urgent IT issues requiring immediate attention.
Can you help with business IT network installation?
Our engineers offer network cabling, managed Wi-Fi solutions, and VoIP telephony installations tailored to business requirements.
Do you provide cloud computing services?
Yes, we offer cloud-hosted email, Microsoft Office 365 integration, and virtual server hosting from our secure Leeds datacentre.
What payment methods do you accept?
We accept major debit/credit cards, bank transfers, and business account invoicing for our IT services.
Is there a warranty on computer repairs?
All repairs include a three-month warranty covering both parts and labour for customer peace of mind.
