Traditional Values, Modern Methods, dynamic people
At Gibson Lane, we pride ourselves on being a trusted and reputable estate agency, serving the local communities of Kingston upon Thames, Ham & Petersham. With a long history of excellence, we have built a reputation for providing a professional and friendly property service for buyers, sellers, landlords, and tenants alike.
Our Expertise
As a locally-based estate agency, we have a deep understanding of the local property market and are well-equipped to guide you through the process of buying, selling, letting, or renting a property. Our team of expert agents is dedicated to providing exceptional customer service, ensuring that your experience is seamless and stress-free.
Awards and Accolades
We are proud to have won numerous awards, including the Gold Award at the Best Estate Agents Guide Awards, solidifying our position as one of the top 5% of estate agents in the country for six consecutive years. Our recognition in the industry is a testament to our commitment to excellence and customer satisfaction.
Our Approach
At Gibson Lane, we believe that home is where the heart is. That's why we strive to make the process of buying, selling, letting, or renting a property as smooth and stress-free as possible. We achieve this through our comprehensive market analysis, providing accurate property valuations, and our expert knowledge of the local area.
Membership and Registration
We are proud members of the following reputable organizations:
- The Property Ombudsman Scheme (TPO) for Sales and Lettings
- ARLA Propertymark
- Royal Institution of Chartered Surveyors (RICS)
What Our Customers Say
We take pride in our customer testimonials, which speak to our excellent customer service, professionalism, and dedication to delivering results. Whether you're a first-time buyer, a seasoned investor, or simply looking to move home, we are committed to providing you with an exceptional experience.
Gibson Lane Review Summary
Overall Experience
The reviews highlight a mixed bag of experiences for buyers and sellers who have dealt with Gibson Lane. While some have had excellent experiences with the agency, others have reported unpleasant experiences.
Communication and Service
Several reviewers praised the communication and service provided by Gibson Lane, with many highlighting the efforts of specific agents such as Daisy, Caroline, Ryan, Sean, Stephanie, Dawn, Wendy, and Neil. These agents were commended for their professionalism, efficiency, and helpfulness throughout the buying and selling process.
Negotiation and Trust Issues
One reviewer, however, reported a negative experience with a sales agent who was condescending, threatened them during negotiations, and was not forthcoming with information. This reviewer warned others not to trust the agency's sales agents, who they believed were only concerned with their sales targets and commissions.
Recommendations
Despite the mixed experiences, many reviewers would highly recommend Gibson Lane, citing their professional service, attention to detail, and ability to secure the best price for their properties.
