Road-tested enthusiasm for cycling
At Dales Cycles, we're passionate about cycling and dedicated to providing an exceptional customer experience. As one of the largest independent bike shops in Scotland, we've been serving the cycling community for over 20 years. Our experienced team of cycling enthusiasts are always on hand to offer expert advice and guidance to help you find the perfect bike or accessory for your needs.
Our Services
At Dales Cycles, we offer a wide range of services to cater to the diverse needs of our customers. Whether you're a seasoned cyclist or just starting out, we've got you covered. Our services include:
New Bike Sales: We offer a vast selection of new bikes from leading brands, complete with expert assembly and a comprehensive handover service to ensure you're fully confident on your new bike.
Used Bike Sales: Our used bike section is packed with ex-demonstration models, one-owner bikes, and lovingly restored classics. Our knowledgeable staff will help you find the perfect bike at a price that fits your budget.
Accessory Sales: From high-performance components to practical accessories, we've got everything you need to customize your ride and keep you safe on the roads.
Repair Centre: Our fully equipped workshop is staffed by expert mechanics who can diagnose and repair any bike-related issue. From routine maintenance to major overhauls, we've got you covered.
Fitting Services: Our experienced fitters will ensure a perfect fit on any bike, whether it's a child's bike or a high-end road bike. We also offer bike-to-frame fittings for proper alignment and optimal performance.
Workshop Services: We offer a range of workshop services, including wheel truing, brake pad replacement, and more. Our experienced mechanics are always happy to assist with any bike-related tasks.
Cycle to Work Scheme: We're partnered with all major Cycle to Work providers, enabling you to purchase a new bike and accessories through your employer's cycle-to-work scheme.
Delivery Service: We offer a convenient delivery service for bikes and accessories, ensuring your new gear arrives at your doorstep quickly and efficiently.
At Dales Cycles, we're committed to providing an exceptional customer experience, ensuring you receive the best possible service and advice to help you achieve your cycling goals. Visit us today and see how we can help you ride off into the sunset!
General Experience
The majority of reviewers had a fantastic experience at Dales Cycles, praising the staff's helpfulness, knowledge, and patience. Several reviewers appreciated the personal touch and attention they received, with staff going above and beyond to ensure a great experience.
Staff Knowledge and Service
The staff at Dales Cycles were consistently praised for their expertise and willingness to help. Reviewers appreciated the time taken to explain bike features, test ride options, and adjust bikes to individual needs. Several reviewers mentioned that the staff were knowledgeable about different types of bikes and accessories, making recommendations that were tailored to their needs.
Convenience and Facilities
Several reviewers appreciated the shop's convenient location, with one reviewer mentioning a small car park for customers. Another reviewer mentioned that the shop was well-stocked with a wide range of bikes and accessories.
Exception
One reviewer had a negative experience at the shop, complaining that the staff were unable to accommodate a quick repair job and instead referred them to another shop. However, this reviewer was pleased with the service they received at Halfords.
