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A Celebration of Creativity and Customer Focus
Struts Fancy Dress and Party Superstore is a vibrant hub of imagination and fun, bursting with an incredible selection of costumes, party supplies, and decorations. We exist to fuel imaginations and craft unforgettable celebrations for every occasion.
Who We Are
Driven by a passionate team of individuals who adore the art of celebration, Struts embodies a spirit of creativity and exceptional customer service. We take pride in providing a welcoming and inspiring space where anyone can find the perfect elements to bring their unique vision to life.
What We Offer
Our diverse offering caters to a kaleidoscope of interests and needs. From dazzling costumes and flamboyant wigs to a dazzling array of party supplies and decorations, we have something for every age group and celebration type.
Here's a taste of what awaits you at Struts
- Costume & Accessory Heaven: Discover an enchanting selection of costumes for all ages and themes, along with an array of wigs, hats, props, and other festive accessories to complete your look.
- Party & Celebration Planning: Find all the supplies you need to host unforgettable parties and events, including balloons, decorations, themed elements, and festive tableware.
- Exquisite Balloons: Enjoy a vast array of colorful and creatively designed balloons, from classic balloons to majestic balloon arches and intricate balloon structures.
- Fireworks Fantasticness: Light up the night with dazzling fireworks, from dazzling sparklers to elaborate firework displays, all available for purchase or hire.
Our Commitment
At Struts, we understand that every celebration is unique. We are dedicated to providing exceptional customer service, offering personalized recommendations, tailored advice, and swift delivery options to ensure your peace of mind. Whether you're planning a small, intimate gathering or a grand celebration, we are here to help you achieve your vision.
Join Us!
Step into Struts Fancy Dress and Party Superstore and discover a treasure trove of possibilities. We look forward to helping you celebrate life's precious moments and create lasting memories.
Costume Quality and Selection
- The selection of costumes for everyone and accessories for the party is great. (Garry English, 4 stars)
Poor Quality and Return Issues
- Item was poor quality, and the return process was difficult and expensive. (Julia Wh, 1 star)
- Customer had issues with returning an item and receiving a refund due to the company's strict return policy. (Mandy Charlton, 1 star)
- Paid for delivery and then had to pay to return it because it didn't arrive in time. (Clare Halstead, 1 star)
- Had to pay for a damaged item after returning it, despite it being in perfect condition. (Katie Yapp, 1 star)
Customer Service
- Customer service is non-existent and unhelpful. (Clare Halstead, 1 star)
- Customer had an issue with a delivery charge and was ignored after an initial reply. (Sheilann Strachan, 1 star)
- Received a damaged item and the company refused to engage with the customer's attempts to contact them. (Philip Andrews, 1 star)
Pricing
- Prices for costumes are high, but the quality is good. (Rob Culley, 4 stars)
- Fireworks prices are high, and the customer would go elsewhere for fireworks. (Rob Culley, 4 stars)
Balloon Service
- Friendly and helpful staff, and on-site parking too. (Young Blood, 5 stars)
- Last-minute balloon prep and very friendly and quick service. (Gemma Peascod, 5 stars)
- Received a beautiful balloon tower at a reasonable price. (Lorna Hogg, 5 stars)
Recommendations
- Highly recommend Struts! for a quality Princess Aurora costume and first-class customer care. (Laura Parker, 5 stars)
- Highly recommend Struts! for their fantastic costumes and wigs. (Danielle Andr & Eacute, 5 stars)
- Excellent service from start to finish and would highly recommend. (Helen Thomson, 5 stars)
- Absolutely fantastic service and would definitely use again. (Karen Vickers, 5 stars)
Negative Experiences
- Poor quality items and bad after-sales service. (Julia Wh, 1 star)
- A customer had a negative experience with the company's return policy and felt robbed. (Alistair Batey, 1 star)
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