Business Details
32 Years
experience
Your Trusted IT Support Partner
Flex Information Technology has been empowering businesses through smart and flexible IT solutions since 1994. Our approach combines technical expertise with a commitment to building personal relationships, ensuring we act as an extension of your team. With over 20 years of experience, we specialise in strategic IT planning, proactive management, and delivering reliable technology partnerships. Our engineers provide personalised support, leveraging industry-leading suppliers like Microsoft and Dell to create cost-effective solutions. We maintain transparent pricing structures and develop comprehensive IT policies aligned with both regulatory standards and client-specific needs. Based in Woodstock, Oxfordshire, our geographic spread enables efficient service delivery across central London and surrounding counties.Our track record demonstrates consistent first-time fix rates of 74% and industry-leading response times under 34 minutes. We pride ourselves on long-term client relationships, with many customers maintaining partnerships exceeding a decade. Our proactive management approach often resolves issues before clients even notice them, while our cloud migration expertise ensures seamless digital transformations. This combination of technical capability and client-centric service has earned us recognition as one of the most respected ICT support companies in our region.
Services
IT Security
Cloud Solutions
Network Infrastructure
VoIP Services
Cyber Essentials
Business Continuity
Server Support
Software Subscriptions
Equipment Supply
Details
- Year established: 1994
Highlights and features
- We provide proactive IT management with 0.55-hour average first response times
- Our engineers hold certifications from Microsoft, Fujitsu and Dell
- We maintain 99.1% customer satisfaction across 20+ years of service
- Our cloud migration specialists ensure seamless digital transformations
- We offer transparent pricing with no hidden fees or upselling
What people say
Genuine interest in solutions
Technical capability
Flexible approach
Transformed infrastructure
Cannot function without them
Services
Managed IT Support
Our managed IT support ensures continuous system performance through proactive monitoring and maintenance. We implement automated alerts for potential issues while maintaining 96% service level agreement compliance. Our engineers provide remote and on-site support for hardware, software, and network infrastructure across multiple office locations.
Cyber Security
Comprehensive cybersecurity solutions protect against ransomware, phishing, and data breaches. Our services include DMARC compliance, email filtering, and endpoint detection systems. We implement industry-standard protocols while providing staff training to address human vulnerabilities in network security frameworks.
Cloud Solutions
We specialise in secure cloud migration strategies using Microsoft 365 and other platforms. Our solutions ensure data integrity during transitions while maintaining business continuity. We provide post-migration support for hybrid cloud environments and develop backup strategies with versioning capabilities.
VoIP Services
Our VoIP solutions integrate voice, video, and messaging across devices while maintaining call quality. The system supports remote working arrangements through flexible device compatibility. We implement secure communication channels with failover capabilities for business continuity.
Business Continuity
We develop custom continuity plans that include automated backups, redundant systems, and rapid recovery protocols. Our solutions protect against data loss from hardware failures, cyberattacks, or physical disasters. We conduct regular system audits to ensure recovery readiness.
People
Paul Horseman
Co-Founder
Co-founded Flex Information Technology in 1998 after initial partnership formation in 1994. Brings over 25 years of IT infrastructure expertise, specialising in strategic technology planning and business continuity solutions for SMEs across Oxfordshire and surrounding regions.
Peter McLaughlin
Co-Founder
Established Flex Information Technology as a limited company in 1998 following early career in Norsk Data Mini Systems maintenance. Focuses on technical operations and client relationship management, ensuring delivery of reliable IT solutions that align with evolving business requirements.
Questions
What IT services do you specialise in?
We specialise in managed IT support, cybersecurity, cloud solutions, VoIP services, and business continuity planning. Our expertise covers network infrastructure, server support, and software subscriptions.
Which areas do you cover?
We serve businesses in Oxfordshire and surrounding counties including Buckinghamshire, Berkshire, and Wiltshire, plus central London within a 30-mile radius of Oxford.
What support plans are available?
We offer reactive, standard, and managed support plans tailored to business requirements. All plans include transparent pricing and proactive system monitoring to prevent issues.
How do you handle cybersecurity?
Our cybersecurity services include DMARC compliance, email filtering, endpoint detection, and staff training. We implement multi-layered protection against ransomware, phishing, and data breaches.
What experience do you have?
Established in 1994, we have over 20 years of experience delivering IT solutions. Many clients have maintained partnerships exceeding a decade, testament to our reliable service delivery.
