Business Details
Emergency
services
Your Trusted Letting Agency in Edinburgh
Home Sweet Home is a professional and ethical letting agency dedicated to supporting a fair and thriving private rental sector. We prioritise exceptional customer service for both landlords and tenants, offering proactive property management solutions tailored to individual needs. Our team combines extensive industry knowledge with a personal touch, ensuring properties are well-maintained and tenants feel valued. With a focus on transparency, we provide clear pricing structures and comprehensive services, including tenant vetting, rent collection, and emergency support.Our commitment to ethical practices and community-focused service has earned us a strong reputation in Edinburgh and surrounding areas. We pride ourselves on building long-term relationships with clients, ensuring both landlords and tenants receive reliable, efficient, and compassionate support throughout their rental journey.
Services
Property management
Tenant vetting
Rent collection
Emergency repairs
Legal compliance
Rental valuations
Inventory checks
Deposit handling
Maintenance coordination
Lease agreements
Highlights and features
- We offer 24/7 emergency property management support.
- Our transparent 8.33% + VAT management fee includes all services.
- Experienced team with over 20 years of combined letting expertise.
- Award-winning customer service with 5-star tenant and landlord reviews.
- We guarantee no hidden fees or unexpected admin charges.
Associations and certifications
- Landlord Association Scotland
- Council of Letting Agents
What people say
Prompt issue resolution
Highly professional
Friendly team
No hidden fees
Excellent tenant vetting
Services
Property management
Our comprehensive property management service ensures landlords' properties are maintained to the highest standards. We handle rent collection, maintenance coordination, and legal compliance checks. Our team provides regular property inspections and detailed reporting for complete peace of mind.
Tenant vetting
We conduct thorough tenant referencing including credit checks, employment verification, and previous landlord references. Our rigorous vetting process ensures reliable tenants for landlords. All viewings and application assessments are included in our management service.
Emergency repairs
Our out-of-hours emergency service provides immediate assistance for urgent property issues. We act as first point of contact for tenants. Our network of trusted contractors ensures rapid resolution of critical maintenance problems.
Rent collection
We manage all aspects of rent collection and financial administration. This includes timely payment processing and deposit handling. Our transparent system ensures landlords receive regular income with complete financial accountability.
Legal compliance
We ensure all legal requirements are met including smoke alarm installation and safety certificate renewals. Our team manages health and safety compliance documentation. Regular property checks maintain adherence to current rental legislation.
People
Dan Thornton
Managing Director
Dan leads our team with over 15 years' experience in property management. He established Home Sweet Home to provide ethical letting services that prioritise client relationships. His approach combines industry expertise with community-focused values.
Steph
Property Manager
Steph manages day-to-day property operations with a focus on tenant satisfaction. She provides responsive support to landlords and tenants alike. Her organisational skills ensure smooth property management processes.
Jack
Maintenance Coordinator
Jack oversees all property maintenance and repair operations. He manages our network of trusted contractors for prompt service delivery. His technical expertise ensures properties remain in excellent condition.
Magdalena
Client Services
Magdalena provides dedicated support for tenant and landlord inquiries. She ensures clear communication across all client interactions. Her customer-focused approach resolves issues efficiently and professionally.
Questions
What services do you offer for landlords?
We provide full property management including tenant vetting, rent collection, maintenance coordination, and legal compliance. Our 8.33% + VAT fee covers all services with no hidden charges.
How do you vet potential tenants?
Our rigorous process includes credit checks, employment verification, and reference checks. We assess affordability and previous rental history to ensure reliable tenants for landlords.
Do you offer emergency repair services?
Yes, we provide 24/7 emergency support for urgent property issues. Our team coordinates immediate repairs through trusted contractors to resolve problems quickly.
What areas do you cover?
We primarily serve Edinburgh, including Leith and Polwarth areas. Our local knowledge ensures effective property management across these residential locations.
How are maintenance costs handled?
We manage maintenance through our trusted contractor network with no commission charges. Emergency repairs are prioritised with rapid response times for all properties.
What makes you different from other agencies?
Our ethical approach, transparent pricing, and personal service set us apart. With 5-star reviews and no hidden fees, we prioritise client relationships over corporate practices.
