Transform your home with our exceptional flooring solutions
At Woven & Woods, we're dedicated to providing the finest flooring solutions to our customers in Richmond and Twickenham. As an independent retailer, we've built our reputation on excellent service, beautiful products, and expert advice. Our journey began in 2015, and since then, we've grown to become the go-to destination for high-quality carpets, stair runners, vinyl, and hardwood floors.
Our Services
We understand that every home is unique, which is why we offer a diverse range of products to cater to our customers' individual tastes and requirements. Our portfolio includes:
- Carpets: From luxurious wool carpets to natural fibre carpets, we have an extensive collection to suit every style and budget.
- Runners: Our stair runners are designed to add a touch of elegance to your home, combining functionality with style.
- Vinyl (LVT) Flooring: Our vinyl flooring options are durable, versatile, and perfect for high-traffic areas.
- Wood Flooring: We offer a stunning selection of engineered wood floors, parquet wood floors, and other hardwood flooring options to bring warmth and character to your home.
Our Expertise
Our team of experts has years of experience in the flooring industry, ensuring that you receive the best possible advice and guidance throughout your flooring journey. We take pride in our:
- Extensive product knowledge
- Impeccable customer service
- Unparalleled attention to detail
- Commitment to delivering outstanding results
Our Promise
At Woven & Woods, we're dedicated to making your flooring experience as enjoyable as possible. We promise to:
- Provide honest, friendly, and expert advice
- Offer a no-obligation measuring and estimating service
- Ensure a seamless installation process
- Deliver stunning results that exceed your expectations
Why Choose Us?
We're proud of our reputation for excellence, and we're committed to maintaining the highest standards in everything we do. Here are just a few reasons why our customers choose us:
- Unparalleled product range
- Expert staff with extensive knowledge
- Personalized service tailored to your needs
- Stunning results that add value to your home
Overall Experience
Woven & Woods received an overwhelming positive response from customers, with most reviewers praising the company's exceptional service, high-quality products, and professional staff.
Positive Aspects
- Excellent Customer Service: Many reviewers praised the friendly, knowledgeable, and helpful staff at Woven & Woods, who went above and beyond to ensure a positive experience.
- High-Quality Products: Customers were thoroughly impressed with the quality of the flooring and carpets, which exceeded their expectations.
- Professional Installation: The installers were commended for their skill, efficiency, and attention to detail, resulting in flawless installations.
- Responsive and Accommodating: The team at Woven & Woods were praised for their prompt responses, flexibility, and willingness to accommodate customers' needs.
Negative Aspects
- Poor Customer Service: One reviewer experienced poor service, citing that the staff were unfriendly and unhelpful, which may have been influenced by racial bias.
- Issues with Carpet Quality: One customer had issues with the carpet quality, citing that it was not moth-proof as promised, and the installation was subpar.
