Business Details
22 Years
experience
Award-Winning Surrey Real Estate Experts
Established in 2004, The Personal Agent is an independent estate agency with five branches across Epsom, Banstead, Tadworth, and Stoneleigh. Our founders, Rupert Briggs and Richard Digance, envisioned a service prioritising individual care over transactional interactions, a principle that remains central to our operations. With nearly two decades of local expertise, we specialise in property sales, lettings, and management, supported by a team renowned for its deep knowledge of Surrey and south-west London markets. Our commitment to excellence is evidenced by consecutive British Property Awards wins since 2022 and membership of The Property Ombudsman scheme, ensuring client disputes are resolved impartially.We invest in professional photography, video walk-throughs, and targeted digital campaigns to maximise property exposure while maintaining personal consultant relationships for tailored service. Our sales progression team and dedicated property management specialists ensure seamless transactions from valuation to completion. As award-winning franchisors since 2024, we extend our proven methodology to new branches while maintaining the same standards that earned 4.8-star reviews across 3,279 client testimonials.
Services
Property Sales
Lettings
Property Management
Mortgage Advice
New Homes Marketing
Details
- Year established: 2004
Highlights and features
- 19 years' experience serving Surrey and London property markets
- Dedicated personal consultant for every client
- Consecutive British Property Awards winner since 2022
- Professional photography and video marketing included free
- 4.8-star rating from 3,279 verified reviews
Associations and certifications
- The Property Ombudsman
What people say
Exceptional service
Professional team
Efficient process
Great communication
Award-winning standards
Services
Property Sales
Our dedicated sales consultants provide accurate valuations, professional photography, and comprehensive marketing campaigns. With access to major property portals and targeted advertising, we maximise exposure for your property. Our unique personal agent system ensures continuous support throughout the selling process.
Lettings
Specialist lettings advisors manage property marketing through digital platforms and local networks. We conduct thorough tenant referencing and offer optional video walk-throughs. Our dedicated management team ensures compliance with current regulations while maintaining landlord-tenant relationships.
Property Management
Comprehensive management services include rent collection, maintenance coordination, and regulatory compliance. Our experienced team handles day-to-day operations while providing regular property updates. We offer flexible service packages tailored to individual landlord requirements.
Mortgage Advice
Partnered financial advisors provide impartial mortgage guidance for first-time buyers and investors. With access to hundreds of products, we help clients secure competitive rates. Our services include remortgaging assistance and protection planning tailored to individual circumstances.
New Homes Marketing
Specialist marketing campaigns for new developments combine digital promotion with targeted outreach. We create bespoke strategies for property launches, supported by professional photography and detailed brochures. Our local expertise helps developers maximise returns through effective market positioning.
People
Rupert Briggs
Co-Founder
Co-founder with 20 years' experience in Surrey real estate. Established The Personal Agent in 2004 to provide more personal property services. Continues to oversee strategic development while maintaining client relationships.
Richard Digance
Co-Founder
Co-founder instrumental in developing the agency's personal service model. With extensive local knowledge, he focuses on operational excellence and maintaining the company's award-winning standards across all branches.
Questions
What areas do you cover?
We operate across Surrey and north-east Hampshire with branches in Epsom, Banstead, Tadworth, and Stoneleigh. Our service extends to surrounding areas including Worcester Park and Ewell.
What fees do you charge?
Our standard fee structure includes a 'No Sale No Fee' guarantee. Detailed pricing information is available upon request, with transparent costs and no hidden charges.
How can I get a property valuation?
Request a free valuation through our website or contact your local branch directly. Our experienced valuers will assess your property and provide accurate market pricing advice.
Are you regulated?
Yes, we are members of The Property Ombudsman scheme and adhere to strict regulatory standards. Our mortgage partners are FCA-regulated financial advisors.
What marketing do you provide?
Our marketing package includes professional photography, video walk-throughs, portal listings, social media promotion, and traditional advertising methods to maximise property exposure.
How quickly can you help sell my property?
Average sale times vary by location and property type. Our comprehensive marketing strategies and extensive buyer database help achieve competitive sale times across our operating areas.
