Business Details
17 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Nottingham
Your IT Department has been delivering exceptional IT and communications services since 2009, establishing itself as a trusted managed service provider in the East Midlands. With a team of 22 dedicated professionals, we serve over 120 local businesses and 2,200 staff members, combining technical expertise with a customer-centric approach. Our Cyber Essentials Plus certification and proactive security measures ensure robust protection against evolving cyber threats. Recognised as one of the UK's top 50 managed IT companies, we prioritise long-term partnerships through strategic technology planning and 24/7 monitoring.Our commitment to staff development and low turnover guarantees consistent, high-quality service delivery. We specialise in managed IT support, cloud solutions, and digital transformation, offering tailored packages with fixed pricing to eliminate hidden costs. Our 98% customer satisfaction rate reflects our dedication to resolving issues swiftly, with 95% of problems solved remotely within an hour. As an independently owned business, we combine national expertise with local market understanding to drive operational efficiency and technological innovation for SMEs.
Services
IT Support
Cyber Security
Cloud Solutions
IT Consultancy
Digital Transformation
Server Support
Disaster Recovery
Remote Monitoring
Communications
Managed Services
Details
- Year established: 2009
Highlights and features
- 14 years of experience delivering managed IT services since 2009
- 24/7 system monitoring with emergency weekend support available
- Cyber Essentials Plus certified security protections included as standard
- 98% customer satisfaction rate with 95% issue resolution within one hour
- Award-winning service with 22 dedicated engineers supporting 120+ businesses
Associations and certifications
- Cyber Essentials Plus
What people say
Excellent service
Proactive support
Quick resolutions
Technical expertise
Business-focused solutions
Services
IT Support
Our expert service desk resolves technical issues swiftly with 95% of problems fixed remotely within an hour. We provide 24/7 monitoring to prevent issues before they occur, with emergency weekend cover available. Our dedicated engineers offer both remote and on-site support for SMEs across the East Midlands, ensuring minimal downtime and maximum productivity through proactive maintenance and rapid response times.
Cyber Security
We provide comprehensive cyber security solutions including 24/7 threat monitoring, advanced email security with AI phishing detection, and Cyber Essentials Plus certification. Our services include penetration testing, security audits, and staff awareness training with simulated phishing attacks. We implement automated security measures and incident response plans to protect against ransomware and data breaches while ensuring GDPR compliance for UK businesses.
Cloud Solutions
Our bespoke Microsoft 365 cloud solutions offer scalable infrastructure with seamless integration for remote working. As a Microsoft Silver Partner, we provide secure cloud migration, data backup, and collaboration tools through Teams and SharePoint. Our cloud services include infrastructure monitoring, access management, and hybrid cloud solutions that combine on-premise systems with cloud flexibility for businesses in Nottingham and surrounding areas.
IT Consultancy
We deliver strategic IT consultancy to align technology with business goals through roadmap planning and infrastructure audits. Our consultants provide expert guidance on digital transformation, system upgrades, and cost-effective technology investments. We create custom IT strategies with implementation timelines and budget planning, helping SMEs optimise existing systems while preparing for future technological advancements and market changes.
Digital Transformation
Our digital transformation services modernise business operations through cloud migration, automated workflows, and integrated communications systems. We implement Microsoft 365 solutions, VoIP phone systems, and collaboration tools to enhance productivity. Our approach combines infrastructure upgrades with staff training, ensuring smooth adoption of new technologies while maintaining security and compliance standards across all business processes.
People
Lee Hewson
Director
Co-founder of Your IT Department since 2009, Lee leads strategic development while maintaining hands-on involvement in client relationships. With over 15 years' experience in IT services, he focuses on delivering innovative technology solutions that drive business growth for SMEs across the East Midlands.
Simon Cox
Director
As co-founder and director, Simon oversees technical operations and service delivery excellence. With a background in network engineering, he ensures the 22-strong team maintains industry certifications while implementing cutting-edge IT solutions that meet evolving business needs and security standards.
Questions
What are managed IT support services?
Managed IT support involves ongoing proactive monitoring, maintenance, and technical assistance for your business systems. We handle everything from system updates to security protection, providing 24/7 monitoring and rapid response to prevent downtime while aligning technology with your business goals.
How does your cyber security service protect businesses?
Our cyber security service combines 24/7 threat monitoring with advanced email protection, AI-powered phishing detection, and regular security audits. We implement Cyber Essentials Plus standards, staff training with simulated attacks, and incident response plans to safeguard against ransomware and data breaches.
Do you support remote working environments?
Yes, we specialise in enabling remote working through secure cloud solutions, Microsoft 365 integration, and managed communications systems. Our services include secure remote access setup, device management, and network security to protect distributed teams while maintaining productivity.
What IT services do you offer for SMEs?
We provide comprehensive IT services including managed support, cyber security, cloud solutions, digital transformation, and strategic consultancy. Our fixed-price packages cover system monitoring, software updates, data backup, and 24/7 technical assistance tailored to small and medium-sized businesses.
How quickly do you respond to IT issues?
96% of calls are answered within 30 seconds by our UK-based engineers, with 95% of issues resolved remotely within one hour. Emergency weekend support is available for critical systems, ensuring minimal business disruption through rapid response and proactive maintenance.
What areas do you serve?
While based in Nottingham, we serve businesses nationwide with a strong presence in Leicester, Birmingham, Sheffield, Coventry, and surrounding regions. Our remote monitoring capabilities allow us to support clients across the UK through secure cloud-based IT management solutions.
Videos
