Business Details
25 Years
experience
Emergency
services
Trusted IT Partner in Derby
ICU IT has established itself as a trusted IT support provider since 2001, serving businesses across Derby, Nottingham, Leicester, Sheffield, Stafford, South Yorkshire, and the Midlands. Our dedicated team specialises in delivering tailored IT solutions for SMEs, combining technical expertise with a client-focused approach. With over 23 years of experience, we offer managed IT services, business continuity planning, cloud solutions, and strategic IT consultancy.Our commitment to plain-English communication ensures clients fully understand their IT options while maintaining budget control. We prioritise long-term partnerships through proactive maintenance, dedicated account management, and flexible service agreements without fixed-term contracts. Our proven track record demonstrates our ability to transform IT systems while aligning technology with business growth objectives.
Services
Business Continuity
Cloud Services
IT Consultancy
Managed IT Services
IT Maintenance
SME IT Support
Details
- Year established: 2001
Highlights and features
- We have over 23 years of experience in SME IT support
- Dedicated Customer Manager assigned to every client
- Fixed-rate pricing with transparent budgeting
- Free initial consultation period available
- Extremely responsive support with rapid issue resolution
What people say
Extremely helpful
Knowledgeable team
Rapid response times
Cost-effective solutions
Trusted partner
Services
Business Continuity
Our business continuity services create tailored plans to protect against IT disruptions from natural or man-made disasters. We identify vulnerabilities and implement robust recovery solutions to ensure rapid resumption of operations. Clients benefit from secure data protection and minimal downtime through our proactive planning approach.
Cloud Services
We provide customised cloud hosting solutions that match specific business requirements rather than offering generic packages. Our experts assess your operational needs to implement scalable cloud infrastructure with enhanced security. This service ensures flexible access to critical business data while maintaining compliance standards.
IT Consultancy
Our consultancy service assigns dedicated Customer Managers who understand your business needs and technical environment. We provide strategic guidance on IT infrastructure improvements and digital transformation while maintaining budget control. This service includes comprehensive assessments and implementation of modern technology solutions.
Managed IT Services
We offer fully managed IT services tailored to your specific requirements, from complete infrastructure management to targeted support. Our proactive monitoring and maintenance prevent issues before they occur. Clients receive consistent technical support with transparent communication and service level agreements.
SME IT Support
Specialised IT support for small and medium enterprises delivered in plain English without technical jargon. We provide comprehensive technical assistance including system maintenance, cybersecurity, and network management. Our service includes dedicated support personnel and flexible service packages tailored to business size and needs.
People
Graham Fenton
Founder and Consultant
Established ICU IT in 2001 to bring enterprise-level IT services to SMEs. With extensive industry experience, he continues to shape the company's strategic direction while maintaining a passion for motorsport and track events.
Simon Lewsley
Director
Joined ICU IT in 2002 and became Director in 2012, overseeing daily operations. An avid mountain biker and sailing club member, he brings technical expertise and leadership to the company's management team.
Jonathan Lewsley
Operations Manager
Started as a Junior IT Engineer in 2010 and progressed to Operations Manager. Specialising in IT security, he maintains long-term client relationships while pursuing strength training and functional fitness outside work.
Kevin Sandars
Systems Manager
Joined ICU IT in 2015 as Systems Engineer and became Systems Manager. He manages service desk operations with a focus on efficiency and customer satisfaction. A keen Derby County supporter with interests in multiple sports and family time.
Questions
What IT services do you offer for small businesses?
We provide comprehensive SME IT support including system maintenance, cybersecurity, cloud solutions, business continuity planning, and strategic IT consultancy tailored to specific business needs.
Do you offer free IT consultations?
Yes, we provide a free initial consultation period to assess your IT requirements and develop a tailored technology roadmap for your business.
Which areas do you cover for on-site support?
We serve Derby, Nottingham, Leicester, Sheffield, Stafford, South Yorkshire, and surrounding Midlands areas for both remote and on-site IT support.
How quickly do you respond to IT emergencies?
Our team prioritises urgent issues with typical resolution times around 30 minutes, offering rapid response to critical IT problems requiring immediate attention.
Can you help with business IT strategy planning?
Yes, we offer strategic IT reviews and digital transformation planning to align technology with business growth objectives and future-proof your operations.
