Business Details
24 Years
experience
Emergency
services
Your Trusted IT Support Partner in Cambridge
Established in 2002, IT Support Partners (ITSP) is a Cambridge-based managed IT support provider dedicated to delivering comprehensive technology solutions for small and medium-sized businesses. With over two decades of experience, we specialise in managed IT support, cloud services, cybersecurity, and project management, working in partnership with clients to align technology with business objectives. Our team of seasoned professionals combines technical expertise with a client-centric approach, offering regular on-site visits, proactive system monitoring, and impartial consultancy. Recognised for our commitment to security, we hold Cyber Essentials certification and provide free risk assessments to help businesses mitigate threats.Our founders, Diarmuid Coyle and Eddie Rivero, bring extensive industry experience from corporate IT and engineering backgrounds, ensuring strategic insight and technical excellence. We prioritise transparent communication, predictable costs, and long-term partnerships, helping clients maintain reliable, secure IT infrastructure while focusing on core business activities. Our track record includes supporting diverse sectors such as charities, manufacturing, and professional services, with testimonials highlighting rapid response times and effective disaster recovery solutions.
Services
Managed IT Support
Cloud Services
Cyber Security
Microsoft 365
Cloud Telephony
Data Centre
Project Management
Details
- Year established: 2002
Highlights and features
- We offer 20+ years of experience in managed IT support for SMEs
- Our team provides free security risk assessments and proactive monitoring
- We guarantee predictable costs with no hidden fees for repairs
- Our technicians deliver rapid response times for critical issues
- We hold Cyber Essentials certification for cybersecurity excellence
Associations and certifications
- Cyber Essentials
What people say
Outstanding service
Rapid response
Strong working relationship
Expert cybersecurity advice
Reliable disaster recovery
Services
Managed IT Support
Our managed IT support ensures seamless business operations through proactive system monitoring and maintenance. We provide regular on-site visits, secure remote access, and 24/7 helpdesk support to prevent disruptions. Clients benefit from predictable costs, tailored service agreements, and expert guidance aligned with business goals, allowing them to focus on core activities without IT concerns.
Cloud Services
We deliver secure cloud management for Microsoft 365, Google Workspace, and private cloud infrastructures. Our services include migration assistance, ongoing administration, and optimisation to enhance collaboration and data security. Clients gain scalable solutions, automated backups, and expert support to maximise cloud efficiency while maintaining compliance and business continuity.
Cyber Security
Our cybersecurity services feature risk assessments, threat mitigation, and Cyber Essentials certification support. We implement endpoint protection, vulnerability management, and staff training to safeguard against breaches. Clients receive tailored security strategies, disaster recovery planning, and ongoing monitoring to protect sensitive data and maintain regulatory compliance across industries.
Microsoft 365
We specialise in Microsoft 365 implementation, migration, and optimisation for businesses. Our support covers licensing guidance, custom configuration, and user training to maximise productivity. Clients benefit from secure collaboration tools, seamless integration with existing systems, and ongoing technical support to ensure efficient cloud-based operations.
Project Management
We manage end-to-end IT infrastructure projects including office relocations, system migrations, and cybersecurity upgrades. Our approach combines feasibility analysis, detailed planning, and budget control to deliver successful implementations. Clients receive expert consultancy, risk assessment, and post-project support to ensure long-term operational success.
People
Diarmuid Coyle
Director & Co-Founder
Technical Director with 25+ years' experience in IT leadership, previously working with GEC Plessey and Fluency Voice Technology. Specialises in strategic planning and technology solutions development.
Eddie Rivero
Director & Co-Founder
Co-Founder with expertise in technical sales and network engineering. Graduated in Maths & Computer Sciences from Anglia Ruskin University, with a background in creating custom IT solutions.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, cloud services, cybersecurity solutions, Microsoft 365 implementation, and project management tailored to small business needs.
How quickly can you respond to IT emergencies?
Our team typically responds within 4 hours for critical issues, with same-day support available for urgent system failures.
Do you support businesses outside Cambridge?
Yes, we serve clients across East Anglia and the UK through remote support and strategic partnerships.
How do you ensure data security?
We implement Cyber Essentials-certified security measures, including risk assessments, endpoint protection, and regular vulnerability scanning to safeguard your systems.
Can you help migrate to cloud-based systems?
Yes, we specialise in secure Microsoft 365 and cloud telephony migrations with minimal business disruption.
What cybersecurity certifications do you hold?
We are Cyber Essentials certified and assist clients with achieving this UK government-backed security standard.
