Business Details
29 Years
experience
Emergency
services
Managed IT Support in Cardiff
Established in 1997 by brothers Rob and Steve Jones, Custom Computer Services (CCSW) delivers tailored IT solutions across South Wales and the UK. Our client-focused approach prioritises adaptability, addressing the unique technological needs of businesses through proactive maintenance, remote support, and expert account management. With a dedicated team of certified professionals, we offer flexible support contracts designed to complement existing staff or function as a fully outsourced IT department. Our services span infrastructure planning, cybersecurity, cloud solutions, and software development, ensuring secure, scalable systems aligned with evolving business demands.Backed by industry qualifications and a commitment to innovation, CCSW safeguards clients through the UK government's Cyber Essentials scheme while providing 24/7 technical assistance. We combine technical expertise with transparent communication to act as an extension of your team, focusing on long-term partnerships built on trust and reliability.
Services
Fully Managed IT Support
Cyber Security
Microsoft 365
Infrastructure Planning
Disaster Recovery
Details
- Year established: 1997
Highlights and features
- We provide 24/7 proactive IT support with certified professionals.
- Our tailored solutions adapt to your business size and sector.
- Backed by UK government Cyber Essentials certification for security.
- Flexible contracts available hourly, daily, or monthly.
- Over 25 years of experience serving businesses across Wales and the UK.
Associations and certifications
- Cyber Essentials
What people say
First-rate IT support
Friendly approach
Appreciated support during growth
Infrastructure matches growth
Proactive maintenance
Services
Fully Managed IT Support
Our fully managed IT support ensures continuous system reliability through proactive monitoring and rapid response. Tailored for businesses of all sizes, this service reduces downtime by addressing issues before they disrupt operations. With 24/7 availability and expert technicians, we handle everything from desktop support to server management, allowing your team to focus on core activities without IT concerns.
Cyber Security
Protecting businesses from cyber threats is our priority. We implement UK government-certified security frameworks like Cyber Essentials to safeguard sensitive data. Our solutions include network vulnerability assessments, firewall management, and staff training to mitigate risks. By combining advanced technology with best practices, we ensure robust defences against evolving digital threats.
Microsoft 365
Microsoft 365 integration enhances collaboration and efficiency through cloud-based tools like Teams, Exchange, and SharePoint. We provide seamless deployment, licensing management, and user training to maximise platform benefits. This service supports remote work, secure document sharing, and real-time communication, making it ideal for growing businesses seeking scalable productivity solutions.
Infrastructure Planning
We design and optimise IT infrastructure to match your operational needs. From small office setups to enterprise networks, our specialists ensure reliable connectivity, scalability, and cost-efficiency. Services include server consolidation, Wi-Fi optimisation, and cloud migration planning to future-proof your technology investments.
Disaster Recovery
Our disaster recovery solutions protect critical data through automated backups and rapid restoration processes. Customised plans ensure business continuity during unexpected events like hardware failures or cyberattacks. By combining on-site and cloud storage, we provide secure, accessible recovery options to minimise downtime and data loss.
People
Robert Jones
Managing Director
Co-founder with over 25 years of IT leadership experience, driving CCSW's strategic direction and client-focused service delivery.
Steve Jones
Technical Director
Co-founder responsible for technical innovation, ensuring cutting-edge solutions and maintaining the team's industry certifications.
Andrew Burnford
Enterprise Solutions Specialist
Specialises in designing scalable infrastructure solutions for large organisations, with expertise in cloud integration and network security.
Paul Nicholas
Help Desk Team Leader
Leads the 24/7 support team, ensuring prompt resolution of technical issues and maintaining high client satisfaction standards.
Christopher Edwards
2nd Line Support Engineer
Provides advanced troubleshooting and system optimisation, supporting complex IT environments with precision and efficiency.
Questions
What IT services does CCSW offer?
We provide fully managed IT support, cybersecurity, Microsoft 365 integration, infrastructure planning, and disaster recovery solutions.
Do you support businesses outside Cardiff?
Yes, we serve clients across Wales, the UK, and offer remote support for nationwide coverage.
How quickly can I get IT assistance?
Our 24/7 support team responds immediately to urgent issues and provides scheduled assistance within agreed SLAs.
Are your services suitable for small businesses?
Yes, we tailor solutions for businesses of all sizes, including flexible contracts for small enterprises.
How do you ensure data security?
We implement Cyber Essentials-certified measures, including firewalls, encryption, and regular vulnerability assessments.
Can you help with cloud migration?
Yes, we specialise in secure cloud migration, including Microsoft 365 and hybrid infrastructure solutions.
