Business Details
11 Years
experience
Emergency
services
Trusted IT Support & Managed Services in the UK
Established over a decade ago, ICT Solutions has become a trusted provider of comprehensive IT support across the UK. Our expertise spans managed IT services, cloud solutions, and cybersecurity, tailored to meet the unique needs of businesses in sectors ranging from healthcare to education. With a team of certified engineers available 24/7, we offer proactive monitoring and rapid response times to ensure minimal downtime. Our strategic partnerships with industry leaders like Microsoft and Dell enable us to deliver cutting-edge technology solutions.We pride ourselves on our client-centric approach, offering flexible service packages from Bronze to Gold levels, ensuring businesses only pay for what they need. Our commitment to continuous reinvestment in service management systems ensures we maintain ITIL compliance and industry-leading standards. With offices in Liverpool, London, and Carlisle, we provide nationwide coverage while maintaining the personal touch of a local service provider.
Services
Managed IT Support
Cloud Services
Cyber Security
Data Backup
Hosted Desktops
Microsoft 365
Managed Antivirus
Software as a Service
Connectivity Services
Wireless Network
Details
- Year established: 2015
Highlights and features
- We provide 24/7 personalized customer support with 18-minute average response times
- Our engineers offer a free detailed service check and network documentation
- We proactively monitor systems to prevent IT issues before they occur
- We are strategic partners with Microsoft, Dell, and AVG for cutting-edge solutions
- Flexible Bronze, Silver, and Gold packages tailored to business size and needs
What people say
Excellent and helpful advice
Fabulous service
Professional and friendly
Great support
Highly recommend
Services
Managed IT Support
Our fully managed IT support services provide continuous monitoring and maintenance of your systems. With Bronze, Silver, and Gold package options, businesses receive tailored support including unlimited remote assistance and on-site engineering. Our proactive approach ensures issues are resolved before they impact operations, maintaining 99.9% system uptime for clients across the UK.
Cloud Services
We offer comprehensive cloud solutions including hosted desktops, servers, and Microsoft 365 integration. Our UK-based data centres provide secure storage with regular backups and disaster recovery plans. Businesses benefit from scalable infrastructure as a service (IaaS) and software as a service (SaaS) models that reduce capital expenditure while maintaining compliance with data protection regulations.
Cyber Security
Our cybersecurity services include advanced firewalls, managed antivirus protection, and GDPR compliance support. We implement secure WiFi networks with guest logins and develop tailored disaster recovery plans. Regular security audits and penetration testing help businesses mitigate risks from evolving cyber threats while maintaining industry-specific regulatory compliance.
Connectivity Services
We provide managed broadband, data cabling, and wireless network solutions across the UK. Our point-to-point microwave links connect multiple business locations while fibre cabling ensures high-speed infrastructure. The service includes network monitoring and optimisation to maintain reliable connectivity for organisations of all sizes.
Data Backup
Our hosted data backup solutions feature automated, secure offsite storage with daily integrity checks. Businesses receive customised recovery plans to ensure business continuity during outages. The service integrates with existing IT infrastructure while maintaining compliance with industry data retention requirements across healthcare, education, and government sectors.
People
Carl Murphy
Director
With over 15 years in IT services, Carl leads our Liverpool operations. He specialises in strategic IT planning and has managed major infrastructure projects for clients across healthcare and legal sectors.
Robert Morley
Chief Operating Officer
As COO, Robert oversees service delivery and operational excellence. He brings extensive experience in scaling IT operations, having previously led technology teams at international law firms.
Ritchie Corbett
Director
Accountancy sector specialist with deep expertise in IT compliance. Ritchie ensures our financial services clients maintain secure, audit-ready IT systems while optimising operational efficiency.
Katy Hughes
Senior IT Consultant
Katy specialises in cloud migration strategies, helping businesses transition to Microsoft Azure and AWS platforms while maintaining data security and regulatory compliance.
Paul Jones
Project Manager
With a decade of experience in IT infrastructure, Paul manages complex deployments including office relocations and network refresh projects for enterprise clients across the UK.
Questions
What IT services do you offer for healthcare organisations?
We provide HIPAA-compliant IT solutions including secure data backup, network monitoring, and cybersecurity specifically tailored for healthcare providers.
How do your managed IT services differ from competitors?
Our proactive monitoring system identifies issues before they cause downtime, combined with 24/7 engineer availability and flexible service packages.
Can you support businesses outside Liverpool?
Yes, we provide nationwide IT support with local offices in London and Carlisle, serving clients from Cornwall to Cumbria.
What cybersecurity measures do you implement?
We deploy advanced firewalls, managed antivirus, secure WiFi with guest access, and develop custom disaster recovery plans for all clients.
How quickly do you respond to support requests?
Our average response time is 18 minutes, with critical issues prioritised for immediate resolution by our 24/7 support team.
Do you offer IT support for law firms?
Yes, we specialise in legal sector IT requirements, including document security, compliance management, and secure cloud collaboration tools.
