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Welcome to Vigo IT Solutions, a team of IT experts providing some of the most refreshing IT Support and related services in Merseyside and North Wales. Founded in 2008 by Directors Kurt and Naomi, our company has grown to over 20 staff and a 200+ strong customer base, all without the need for advertising, venture capital, or an outbound sales team. We put our success down to our technical expertise, friendly service, and our commitment to making our customers happy.

Our Services

At Vigo IT Solutions, we offer a comprehensive range of IT services designed to meet the needs of businesses of all sizes. Our services include:

  • Managed Services: Our most popular option, regular proactive support and maintenance help ensure that everything is running smoothly.
  • Hardware Sales: Finding the right hardware can take time, but leave it to us. We have mastered the art of sourcing hardware and can get exactly what you need for a great price.
  • Telecoms: We can take care of your phones and internet, ensuring that they are reliable and have the features you need.
  • Microsoft 365: As the flagship collaboration product from the world's most well-known and trusted platform, we can optimize its use for your business.
  • System Installations: With our experience in installing a variety of new systems for clients, we can find a solution for most problems.
  • Physical Security: Our CCTV and Door Access systems will guard the physical assets you need protecting, giving you real peace of mind.
  • Disaster Recovery: Trust our experts to protect your IT systems from disaster, so your business can continue to operate.
  • Cyber Security: We can help your company stay safe and secure from a variety of attack vectors.
  • Data Privacy: We are wizards at dealing with GDPR and all forms of Data Privacy and Protection, so we are the best people to advise you.

Our Approach

At Vigo IT Solutions, we believe in providing a friendly service that is free from technical jargon. Our engineers will take the time to sit down with you, have a cup of tea or coffee, and provide a down-to-earth service that will make you feel that you are chatting with an old friend. Our aim is to make you happy and relaxed, so please ask us anything - we don't bite!

We also believe in flexible contracts, giving our clients the freedom of having a 30-day rolling contract. We are so awesome at what we do, you won't want to leave anyway!

Our Team

Our team is what makes us the best in the business. We are committed to keeping them happy, and we have a manifesto pledge to prove it. Our team includes:

  • Kurt Beaumont-Jones, Managing Director: Kurt is a laid-back MD who enjoys motivating and leading his team. He is an avid reader of history, a good footballer, a crap golfer, and an occasional role model for his young nephew. He dislikes pretentious business speak, so use plain English when conversing with him!
  • Mel O'Connor, Head of Corporate: Mel is a readaholic who works to support our people development and quality improvement, along with data protection policy support for our customers. She is a keen cook and often shares recipes and lifehacks with our technical guys. Running around on the beach with her grandkids? Absolutely!
  • Mike Watson, Head of Operations: Mike is the father of the Service Desk, the right hand of Operations, and the future of Senior Management. These are just some of the ways to describe him.
Reviews
Positive: Vigo IT provides exceptional services and support, with many reviewers praising their technical expertise, fast response times, and friendly approach.
Negative: One reviewer had a negative experience due to the company's handling of a issue, involving a blunt email and a lack of professional communication.

Services and Support

The reviews highlight the exceptional services and support provided by Vigo IT. Many reviewers praise the team's fast response to queries, technical expertise, and ability to explain complex IT issues in simple terms. They also appreciate the friendly and approachable attitude of the team, making them feel safe and supported when dealing with IT issues.

Predictability and Reliability

Some reviewers mention the reliability and consistency of Vigo IT's services, with one reviewer noting that they are a trusted partner for business IT needs. Another reviewer appreciates the 30-day contracts offered by Vigo IT, which provides a sense of trust and reassurance.

Communication and Understanding

Several reviewers highlight the excellent communication provided by Vigo IT, with one reviewer noting that the team is patient and understanding when explaining complex IT issues. Another reviewer mentions that the team uses various support tools to ensure quick and effective resolution of issues.

Exceptional Case

However, one reviewer had a negative experience with Vigo IT, as they dropped the reviewer's business as a customer without notice after a query was raised. The reviewer felt that this was not a professional way to handle the situation and will not be using Vigo IT's services again.

Long-term Partnership

Several reviewers have formed long-term partnerships with Vigo IT, with one reviewer having worked with them for over a year and noting that they have always been impressed with their service. Another reviewer has used Vigo IT's services for many years, praising their helpful, knowledgeable, and friendly approach.

Personal Experience

One reviewer notes that they have little knowledge of technology but have found Vigo IT's services to be helpful in managing their business and personal email systems.

Conclusion

Overall, the reviews suggest that Vigo IT provides excellent services and support, with many reviewers praising their technical expertise, fast response times, and friendly approach. However, one reviewer had a negative experience due to the company's handling of a issue.

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