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At Matthew James Global Relocation, we understand that moving can be a daunting task, especially when it comes to relocating to a new country or continent. That's why we're here to help. With over three generations of experience in the relocation industry, we've built a reputation for providing exceptional moving services that cater to the unique needs of our clients.
Our Services
We offer a comprehensive range of relocation services designed to make your move as smooth and stress-free as possible. From local moves within the UK to international relocations across the globe, we're equipped to handle moves of all sizes and complexities. Our services include packing, labelling, and storage, as well as customs clearance and logistics management. Whether you're moving to Spain, France, Germany, or anywhere else in the world, we've got you covered.
Storage Services
At Matthew James Global Relocation, we also offer secure storage facilities at our UK depot, strategically located near the Dartford Crossing. Our warehouse is clean, dry, secure, and equipped with sophisticated alarm systems to ensure the safety of your belongings. We offer self-storage, student storage, and business storage solutions, as well as a range of packing materials for clients who prefer to pack their own belongings.
Packing Services
Our packing services are designed to provide you with peace of mind, ensuring that your belongings are carefully packed and protected during transit. We offer a part or full packing service, as well as export wrapping services for international or high-value items. Our packing materials are of the highest quality, and we're happy to supply them to clients who prefer to pack their own belongings.
Our Commitment to Excellence
At Matthew James Global Relocation, we're committed to delivering exceptional service to our clients. We're proud to have been accredited to ISO 9001 and ISO 14001, and we're dedicated to continually improving our services to meet the evolving needs of our clients. Our team is DBS-checked, and we operate a customs warehouse, ensuring that your belongings are in good hands.
Why Choose Matthew James Global Relocation?
At Matthew James Global Relocation, we understand that moving is not just about transporting your belongings from one place to another - it's about changing your life completely. That's why we're dedicated to providing a seamless and stress-free relocation experience that meets your unique needs and exceeds your expectations.
Communication and Customer Service
The communication and customer service provided by Matthew James Removals have been praised by many customers. Several reviewers mentioned that the staff were friendly, helpful, and responsive to their queries. The company's ability to explain the moving process, provide guidance on customs documents, and keep customers informed about the progress of their move was appreciated.
Efficiency and Professionalism
The majority of reviewers were impressed with the professionalism and efficiency of the moving teams. The staff were described as polite, efficient, and careful when handling belongings. The packing and loading of items were done with care, and the delivery of goods was often described as "brilliant" and "outstanding".
International Moves
Matthew James Removals has extensive experience with international moves, and many reviewers praised their ability to handle complex customs procedures and navigate logistical challenges. The company's expertise in moving goods to and from European countries, in particular, was highlighted as a strength.
Issues with Communication and Logistics
However, some reviewers experienced issues with communication and logistics. Delays, misunderstandings, and miscommunication led to frustration and disappointment for a few customers. In some cases, the company's inability to provide clear information about delivery dates or customs procedures caused stress and inconvenience.
Damages and Claims
A small number of reviewers reported damages or losses during their move. While some issues were resolved satisfactorily, others were left feeling dissatisfied with the company's response to their claims.
Praise for Individual Staff Members
Several reviewers praised individual staff members, including Raj, Grace, Katie, Lee, and Christian, for their exceptional service, professionalism, and dedication to ensuring a smooth moving experience.
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