There's room for everyone in Cycle Heaven - whatever way you roll!
At Cycle Heaven, we're passionate about cycling and dedicated to providing the best service to our customers. With over 30 years of experience, we've established ourselves as one of the leading bike shops in York, North Yorkshire. Our story begins in the mid-1980s when our founder, Andy, visited Copenhagen. Inspired by the city's bike-friendly culture, Andy became an instant convert to the bicycle and decided to bring that spirit back to the UK.
Our Vision
At Cycle Heaven, we believe that cycling has the power to bring people together, improve our environment, and enhance our quality of life. We're committed to converting the world to cycling and making it accessible to everyone. Whether you're a hardcore biker or an everyday rider, we've got something for everyone. Our team of experienced staff are passionate about cycling and are dedicated to providing expert advice and guidance to help you find your perfect bike.
Our Services
At Cycle Heaven, we offer a wide range of services to cater to our customers' diverse needs. From repairs and maintenance to bike fitting and bike hire, we've got everything you need to keep you pedaling. Our workshop is equipped with the latest technology, and our expert mechanics are knowledgeable and experienced in fixing all types of bikes. We also offer a one-year free servicing guarantee on all new bikes, giving you peace of mind and confidence in your purchase.
Our Stores
We have three convenient locations in York, each with its own unique specialisms:
- Cycle Heaven of York: Our flagship store, located on Hospital Fields Road, offers a vast range of bikes and accessories from leading brands.
- Cycle Heaven at the Station: Our city-centre store, located in York railway station, provides a range of bikes and accessories for commuters and city dwellers.
- Cycle Heaven at The Angel: Our cafe-bar and workshop, located on Bishy Road, offers a relaxing atmosphere and expert advice on all things cycling.
Our Commitment
At Cycle Heaven, we're committed to providing excellent customer service, honesty, and transparency. We're an independent retailer, run by people who live and work here, and we're passionate about giving back to our community. We're proud to be active supporters of the York Cycle Campaign and advocate for the benefits of cycling.
Contact Us
If you have any questions or concerns, please don't hesitate to contact us. We're always here to help and provide expert advice on all your cycling needs.
Overall Experience
The reviews highlight a predominantly positive experience at Cycle Heaven, with many customers praising the excellent service, delicious food, and high-quality bikes.
Food and Cafe
The cafe at Cycle Heaven receives high praise for its excellent food, with customers raving about the full English breakfast, homemade soups, andFreshly made sandwiches. The atmosphere is described as welcoming and clean, with friendly staff providing great service.
Bike Sales and Service
Customers are impressed with the knowledgeable and helpful staff at Cycle Heaven, who take the time to ensure they find the right bike for their needs. The bike servicing is also praised for its efficiency and quality, with customers appreciating the quick turnaround and attention to detail.
Staff
The staff at Cycle Heaven are consistently mentioned as being friendly, helpful, and knowledgeable. Piers, in particular, is singled out for his exceptional service and willingness to go above and beyond to ensure customers are satisfied.
Negative Experience
One customer had a disappointing experience with the Bishopthorpe Road shop, where a job was not completed despite having the necessary parts, and the customer's bike was altered without permission.
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