Setting the standard for quality and safety
Nestled in the beautiful west end of Folkestone, Kent, Wards Hotel Folkestone is a comfortable, 3-star boutique hotel that offers a warm welcome, relaxed atmosphere, and excellent cuisine. Family-run, our hotel has a high reputation for friendly, efficient service and providing a memorable experience for our guests. Under new ownership since September 2020, the hotel has undergone extensive refurbishment, and we are proud to be rated one of the leading hotels in Folkestone on TripAdvisor.
About Us
Wards Hotel Folkestone is ideally located, just a short walk from Folkestone's beautiful beaches and the Leas Cliff promenade with its magnificent views of the English Channel. For those travelling to the continent, we are just a 5-minute drive from the Channel Tunnel and M20 motorway, making us the perfect place to stay for both business and pleasure. Our collection of well-appointed rooms includes double, twin, and executive double rooms, each individual in style, offering en-suite, tea & coffee making facilities, complimentary toiletries, free high-speed WiFi, flat-screen televisions with Freeview, direct dial telephones, full central heating, and fresh towels & linen available each day.
Accommodation
Our rooms are designed to provide the ultimate comfort and relaxation. Our double rooms feature en-suite, tea & coffee making facilities, complimentary toiletries, free high-speed WiFi, flat-screen televisions with Freeview, direct dial telephones, full central heating, and fresh towels available each day. Our twin rooms are spacious and feature a bath en-suite with shower, tea & coffee making facilities, complimentary toiletries, free high-speed WiFi, flat-screen televisions with Freeview, direct dial telephones, full central heating, and fresh towels available each day. Our executive double rooms are elegant and feature a queen-size bed, en-suite, tea & coffee making facilities, complimentary toiletries, free high-speed WiFi, flat-screen televisions with Freeview, direct dial telephones, full central heating, and fresh towels available each day.
Dining
Earls Restaurant is one of Folkestone's best-kept secrets and leading restaurants in Folkestone on TripAdvisor. Our restaurant is renowned for its relaxed and welcoming boutique atmosphere, friendly team, great value for money, and delicious British food. We offer eclectic A La Carte and Children's Menus as well as Sunday Carvery, Afternoon Tea, and Weekly Specials, catering for every taste and appetite. Our drinks menu includes some of the finest wines from all over the world, each specially selected by our team, and behind the bar, you will find a comprehensive choice of draught & bottled beers, spirits, liqueurs, mixers, and soft drinks.
Meetings, Conferences, and Events
The Gatsby Suite at Wards Hotel Folkestone is a versatile function facility that can cater for up to 65 guests seated or 120 guests for a buffet-style event. Recently fully refurbished, The Gatsby Suite offers a spacious, open-plan environment that provides the perfect setting for weddings, parties, special events, and meetings. Various catering options are available from full 3-course menus to buffet & light refreshments, and with its own private bar, The Gatsby Suite is the perfect setting to impress your guests.
Hotel Review Summary
Positive Feedback
The hotel received glowing reviews from many guests, with praise for the friendly and helpful staff, comfortable rooms, and great value for money. Many guests appreciated the hotel's location, saying it was close to the coast and walks into Folkestone itself. The food was also a highlight, with guests raving about the delicious breakfast, lunch, and dinner options.
Negative Feedback
However, not all guests had a positive experience. A few reviewers complained about the dustiness of the hotel, with one guest mentioning that it triggered their partner's dust allergy. Another reviewer reported finding bed bugs in their room, which they claimed the hotel refused to acknowledge. A third reviewer had a bad experience with the manager, who they found to be rude and aggressive.
Food and Service
The hotel's food received widespread praise, with guests enjoying the Sunday carvery, fish and chips, and breakfast options. The service was also commended, with staff described as friendly, attentive, and willing to go the extra mile.
Accommodation
Guests generally found the rooms to be comfortable and clean, with comfortable beds and nice amenities. A few guests did mention that their room was small, but this did not detract from their overall positive experience.
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