Business Details
25 Years
experience
Emergency
services
Trusted Telecom Solutions Provider in the UK
Shout Telecoms was established in 2001 to address the disconnect between telecoms hardware providers and software developers. Our mission has always been to bridge this gap by delivering tailored, vendor-agnostic solutions that solve complex technical challenges for carriers and service providers. With a team of seasoned professionals, we combine deep industry expertise with cutting-edge technology to create cost-effective, scalable solutions. Our focus on collaboration ensures we understand our clients' unique needs, whether they operate in enterprise, government, or service provider environments.Backed by 24/7 global support from the same engineers who develop our platforms, we guarantee rapid fault resolution and continuous innovation. Our commitment to excellence has earned us long-term partnerships with industry leaders like TalkTalk Business, T-Mobile, and Motorola. We specialise in SIP technology, call recording, network monitoring, and fraud detection, ensuring our clients maintain competitive advantage through superior service delivery and operational efficiency.
Services
SIP Technology
Call Recording
Network Monitoring
Fraud Detection
VoIP Gateway
Conferencing Solutions
Fax2eMail
Media Server
Intelligent Call Routing
CDR Management
Details
- Year established: 2001
Highlights and features
- We offer 24/7 global support for all telecom solutions
- Our engineers develop and support the same platforms
- We provide vendor-agnostic, custom-built software solutions
- We have 20+ years of experience in telecoms innovation
- Our SIP technology integrates seamlessly with existing infrastructure
What people say
Flexibility, Ownership, ingenuity
Highly knowledgeable, experienced
Cost and resource savings
Forward-thinking, flexible, innovative
Head and shoulders above others
Services
Versatile SIP Technology
Our carrier-grade SIP switches provide flexible, secure voice network solutions for global deployment. Built on standard server technology, these platforms support service creation and protocol conversion. Ideal for service providers seeking scalable infrastructure with rapid application development capabilities.
Call Recording Solutions
Carrier-grade call recording systems ensure compliance and quality assurance for telecom operators. Designed for SMEs to enterprise clients, these solutions offer high reliability and cost-effective storage. Integrates with existing network infrastructure for seamless implementation and management.
Network Monitoring
Real-time network utilisation tracking and fraud detection systems protect telecom infrastructure. Monitors concurrent calls, CDR management, and fraud indicators. Provides actionable insights through statistical reporting tools for operators like TalkTalk and EE.
24/7 Global Support
Round-the-clock support from development engineers ensures rapid fault resolution. Includes SLA reporting, maintenance scheduling, and change management processes. Peer-reviewed change notes guarantee transparent implementation of system updates and improvements.
Intelligent Call Routing
Programmable routing solutions enable percentage-based, time-sensitive, and location-aware call distribution. Features include failover protocols, call queuing, and hunt groups. Enhances customer service through customisable routing logic and network optimisation.
Questions
What telecom solutions does Shout Telecoms offer?
We provide SIP technology, call recording, network monitoring, fraud detection, VoIP gateways, and conferencing solutions for service providers and enterprise clients.
Do you offer 24/7 technical support?
Yes, our global support team provides round-the-clock assistance with fault resolution, maintenance, and system updates through our dedicated support portal.
Can your solutions integrate with existing infrastructure?
Our vendor-agnostic platforms are designed to seamlessly integrate with existing network systems, ensuring minimal disruption during implementation.
How do you handle software updates and maintenance?
We use peer-reviewed change notes and scheduled maintenance windows to implement updates while maintaining service continuity and transparency.
What industries do you serve?
We primarily work with telecom service providers, network operators, and enterprise organisations requiring custom voice and data communication solutions.
Do you provide custom software development?
Yes, we develop bespoke telecom applications tailored to specific client requirements, combining technical expertise with industry-specific knowledge.
