Business Details
27 Years
experience
Your Trusted IT Support Partner in Lancing
Northstar IT has been providing tailored IT support solutions for businesses since 1999. Our mission is to deliver reliable, jargon-free technology services that empower small and medium enterprises across the South East of England. With over 25 years of combined experience, our team specialises in proactive IT management, cloud infrastructure, and cybersecurity solutions designed to minimise downtime and maximise productivity. We maintain a 96% client retention rate through our commitment to transparency, vendor-agnostic advice, and 24/7 support availability.Our independence allows us to focus exclusively on IT services without diversions, ensuring clients receive undivided expertise and consistent service quality. We prioritise understanding each client's unique business needs to deliver customised solutions that align with their operational goals and budgetary requirements.
Services
IT Support
Cloud Services
Cyber Security
Hardware & Software
Business Communications
Details
- Year established: 1999
Highlights and features
- 25 years of B2B IT support experience with 96% client retention
- Proactive monitoring prevents 80% of potential IT issues
- Vendor-agnostic recommendations ensure optimal technology choices
- 24/7 support with 15-minute response times for critical issues
- Tailored cybersecurity solutions including Cyber Essentials certification
Associations and certifications
- Cyber Essentials
What people say
Excellent service
Prompt response
Technical expertise
Proactive maintenance
Clear communication
Services
IT Support
Comprehensive IT support packages tailored for SMEs, including remote diagnostics, on-site repairs, and proactive system monitoring. Our five-tier service model ensures businesses receive appropriate support levels while maintaining budget control. Services include network maintenance, software updates, and emergency troubleshooting with guaranteed response times.
Cloud Services
Secure cloud infrastructure implementation with 24/7 monitoring and data backup solutions. We specialise in hybrid cloud environments combining public and private systems to balance cost-efficiency with security requirements. Services include Microsoft 365 integration, virtual file servers, and disaster recovery planning tailored to business continuity needs.
Cyber Security
Multi-layered cybersecurity approach including threat prevention, staff training, and compliance certification. We implement advanced email filtering, multi-factor authentication, and ransomware protection systems. Our Cyber Essentials certification services help businesses meet government security standards while protecting against evolving digital threats.
Hardware & Software
Expert hardware/software advice and procurement services focusing on business productivity solutions. We recommend and implement desktop/laptop systems, network storage solutions, and productivity software suites. Our vendor-agnostic approach ensures clients receive optimal technology investments aligned with their operational requirements and budget constraints.
Business Communications
Integrated business communications solutions including telephone systems, broadband services, and CCTV installations. We partner with leading providers to deliver hosted VoIP systems, superfast fibre broadband, and scalable surveillance solutions. Our approach ensures seamless integration with existing IT infrastructure while maintaining security standards.
People
Christian Fleming
Director & Founder
Christian founded Northstar IT in 1999 with 25 years' experience in enterprise IT solutions. He specialises in strategic technology planning and cybersecurity frameworks, holding multiple industry certifications. Christian leads client relationships while maintaining technical oversight across all service deliveries.
Questions
What IT services do you specialise in for SMEs?
We provide comprehensive IT support including network management, cloud solutions, cybersecurity, hardware/software procurement, and business communications systems tailored specifically for small and medium enterprises.
Do you offer 24/7 technical support?
Yes, our emergency support team is available 24 hours a day, 7 days a week for critical IT issues with guaranteed 15-minute response times for priority incidents.
How can cloud migration benefit my business?
Cloud migration offers improved data security, reduced infrastructure costs, enhanced collaboration tools, and scalable resources that adapt to your business needs while ensuring business continuity.
What cybersecurity accreditations do you hold?
We are Cyber Essentials certified and implement advanced security measures including multi-factor authentication, email filtering, and ransomware protection systems to meet industry standards.
Do you provide on-site IT support?
Yes, we offer on-site engineer visits across the South East region alongside remote support options, with guaranteed response times based on your service level agreement.
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