Restoring classics, building memories
Jim's Carpets is a family-operated flooring company that has been providing top-notch flooring solutions to customers in Leeds and beyond since 1962. Our commitment to excellence, quality, and exceptional customer service has earned us a reputation as one of the premier suppliers of carpets and floor coverings in Yorkshire.
About Us
At Jim's Carpets, we pride ourselves on our extensive experience, with a combined knowledge of over 125 years in the carpet industry. Our team of experts is dedicated to guiding you through the process of selecting the perfect flooring solution for your home, from carpets and wood flooring to luxury vinyl flooring and laminate flooring. Our commitment to quality and excellence is reflected in every thread and fiber we showcase, ensuring you find the perfect floor to complement your home.
Our Services
We understand that selecting the right flooring is a crucial decision, which is why we offer a free, no-obligation initial consultation, advice, and measuring service. Our dedicated team is here to assist you every step of the way, ensuring you discover the ideal flooring solution for your home. We also provide a free estimate based on your choice of flooring, so you can make an informed decision.
Our Product Range
We take pride in offering a comprehensive and unique range of design-led carpets and flooring to elevate your living space. Our product range includes:
- Carpets and Runners
- Wood Flooring
- Luxury Vinyl Flooring
- Vinyl Flooring
- Laminate Flooring
- Designer Rugs
Why Choose Jim's Carpets?
At Jim's Carpets, we are committed to providing exceptional quality, service standard, and choice. We retain our family-run status, with James' sons, Steve and Chris, at the helm, driving the flooring business forward for the benefit of our valued customers. Our core values include:
- A bespoke service tailored to each client's needs
- A free no-obligation measuring service
- Honest advice
- The widest selection of products possible to suit all tastes and budgets
- Genuine value for money
- Full after-sales support
- CSCS-registered and NVQ-trained carpet fitters
- A prompt and reliable service
Overall Experience
The reviews highlight a mixed bag of experiences with Jim's Carpets. While some customers have had a superb experience with excellent customer service, others have had a awful experience with issues ranging from incorrect measurements to unprofessional fitters.
Positive Comments
Excellent Customer Service
Many customers have praised the excellent customer service received from Jim's Carpets, citing helpful staff, great communication, and a sense of being listened to. The fitters have also been commended for their professionalism and friendliness.
High-Quality Fitting
Several reviewers have mentioned that the fitters did a great job, with the carpet looking lovely and the fitting process running smoothly.
Negative Comments
Measurement Issues
One customer had a terrible experience with incorrect measurements leading to a shortage of carpet, causing delays and additional costs.
Unprofessional Fitters
Some customers have had issues with unprofessional fitters, including scuffed walls and skirting, dirt marks on carpets, and even blood stains left behind.
Lack of Customer Service
One customer felt that the company did not take responsibility for their mistakes and did not offer any apologies or solutions to the problems encountered.
Be the first to review Jim's Carpets.
Write a Review
