Excellent Quality, Exceptional Prices, Expert Advice
Carpet Co is a distinguished family-run flooring business that has been serving the Yorkshire region and beyond for many years. As one of the largest independent flooring stores in Leeds, we take great pride in offering a wide range of floor coverings, including carpets, wood, vinyl, laminates, luxury vinyl tiles, and artificial grass, all at exceptional trade prices. Our commitment to providing excellent customer service is unwavering, and we strive to meet the unique needs of each customer, be it quality, value, or quick response times.
Our Extensive Range of Flooring Options
Our spacious warehouse, covering 25,000 sqft, is home to an extensive range of premium and all-purpose carpets, solid wood flooring, laminates, and vinyls that cater to both domestic and commercial markets. With over 20,000 rolls of carpet in stock and over 10,000 room-size remnants available for immediate takeaway, we are confident that we have the perfect carpet to suit your needs and budget. Our selection includes a variety of textures, patterns, and colors, ensuring that you find the perfect flooring solution.
Carpets
At Carpet Co, we have built a reputation for providing expert advice on carpet choice for over two decades. We supply and fit all types of carpets, from budget-friendly options to high-end luxury carpets, ensuring that we meet the needs of every customer. Our extensive range of carpets is designed to provide comfort, durability, and style, making us the go-to destination for quality carpets in Leeds.
Wood & Laminate Flooring
We offer a wide range of wood and laminate flooring options that are perfect for those seeking a stylish and durable flooring solution. Our selection of solid wood flooring, engineered wood, and laminates is designed to provide a natural and elegant look that is both hard-wearing and easy to maintain. Whether you are looking for a traditional or modern finish, we have the perfect option for you.
Vinyl Flooring
Our vinyl flooring options are ideal for those seeking a cost-effective and versatile flooring solution. Our selection includes a variety of styles, patterns, and textures, ensuring that we have the perfect option to suit your needs. Our vinyl flooring is designed to be durable, easy to clean, and water-resistant, making it an excellent choice for high-traffic areas.
Luxury Vinyl Tiles
Our luxury vinyl tile options provide a high-end, stylish flooring solution that is both durable and easy to maintain. Our selection includes a variety of designs, from natural stone and wood to abstract patterns, ensuring that we have the perfect option to suit your style and budget. Our luxury vinyl tiles are designed to provide a high-quality, long-lasting finish, making them an excellent choice for any room in your home or business.
Artificial Grass
Our artificial grass options are perfect for those seeking a low-maintenance, high-quality alternative to natural grass. Our selection includes a variety of options, from natural-looking to bright and bold, ensuring that we have the perfect option to suit your needs. Our artificial grass is designed to be durable, easy to clean, and pet-friendly, making it an excellent choice for any outdoor space.
Testimonials
"The fitters on the day were fantastic and very friendly. They did a great job and were very professional." - John D.
"We just wanted to say a huge 'thank you' for helping us choose the carpet. Your advice was excellent, and we are thrilled with the result." - Susan W.
"What a brilliant service I received from your company from start to finish. The carpet looks fantastic, and I am so pleased with the result." - Mark T.
Disappointing Experience
A significant number of reviewers have had a poor experience with this company, with many reporting issues with the quality of work, communication, and customer service.
Billing and Responsibility
Several reviewers have mentioned that the company has a practice of invoicing customers separately for the materials and labor costs, which can lead to customers being held responsible for any issues that arise during or after the work is completed. This has caused frustration and disappointment for many customers.
Fitting Issues
Reviewers have reported various issues with the fitting of flooring, including poor quality workmanship, delays, and difficulties in getting problems resolved. Some have even had to contact trading standards or consumer protection agencies to resolve issues.
Lacking in Transparency
Many reviewers have expressed dissatisfaction with the company's lack of transparency regarding the costs, materials, and work schedule. This has led to uncertainty and confusion, making it difficult for customers to plan and budget for their flooring replacement.
Unresponsive Customer Service
Several reviewers have criticized the company's customer service for being unresponsive and unhelpful. This has left customers feeling frustrated and disappointed.
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