A Legacy of Expertise in Luxury Bathrooms
Walton Bathrooms emerged in 1985 as a trailblazer in European-inspired bathroom design. Founded by James Bagnell, the company has evolved into a highly respected authority in the luxury bathroom industry, serving both the UK and international markets. With over 39 years of experience, Walton Bathrooms has become synonymous with quality, expertise, and exceptional client service.
Passionate Designers and Skilled Suppliers
Our team of passionate designers and skilled suppliers are the backbone of Walton Bathrooms. We boast a diverse and experienced team of professionals who are well-versed in all aspects of luxury bathroom design and supply. From talented designers based out of our showroom to our dedicated project team and experienced online sales and logistics personnel, each member contributes their expertise to ensure your project's success.
A Comprehensive Portfolio of Brands and Products
At Walton Bathrooms, we work with a curated selection of renowned brands and offer an extensive range of high-quality products to fulfill your vision. We carefully select our partners to ensure the finest materials, functionality, and design aesthetics. With a diverse portfolio of leading manufacturers, you can choose from the finest products to create your dream bathroom.
Unparalleled Customer Service and Expertise
Our commitment to exceptional customer service is unwavering. We prioritize understanding your needs and aspirations to design and supply a bathroom that exceeds your expectations. Our team of experts will work alongside you every step of the way, from initial inspiration and design consultations to project completion and after-sales support.
More Than Just a Bathroom, a Sanctuary
Walton Bathrooms believe in creating more than just a bathroom - a sanctuary. We understand the importance of designing a space that reflects your individual style and enhances your wellbeing. Our expertise extends beyond simply supplying products, we offer a holistic approach to bathroom design. We will collaborate with you to understand your vision, offer innovative solutions, and deliver a seamless and enjoyable experience.
Disappointing Experience with Walton Bathrooms
Walton Bathrooms seems to have fallen short of expectations in terms of customer service and product quality. A significant number of reviewers have reported issues with ordering, delivery, and handling of returns.
Ordering and Delivery Issues
Several reviewers have experienced ordering issues, such as items not matching the initial request, incorrect sizes, and defective products. One reviewer even received a damaged Villroy and Boch toilet, which was unboxed and dirty when delivered.
Returns and Refunds
Returns and refunds seem to be a significant problem for Walton Bathrooms. Reviewers have reported difficulties in getting refunds, with some being forced to pay restocking fees even when the issue is with the supplier, not the customer. The company's response to these issues has been poor, with many reviews citing unanswered emails and unreturned phone calls.
Lack of Accountability
Walton Bathrooms appears to deflect responsibility for its mistakes, blaming other companies or suppliers for issues. This lack of accountability has led to a sense of frustration and disappointment among reviewers, with many feeling that the company is only interested in making a sale, not in providing good customer service.
Positive Reviews
While there are some positive reviews, they are few and far between. One reviewer praised Terry from Walton Bathrooms for being helpful and communicative during the ordering process. Another reviewer had a positive experience with the delivery man and the prompt delivery of their products.
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