Business Details
23 Years
experience
Emergency
services
Your Complete Telecom Solution Provider
08UK is an independent provider of Voice and Digital solutions based in Greater Manchester. With over two decades of experience, we serve clients across Europe, including some of the largest brands in the UK and Ireland. Our expertise lies in delivering cutting-edge communication solutions, building long-standing partnerships based on honesty, and offering low setup fees with high-quality results. We focus on inbound bespoke business voice solutions to enhance caller experiences, applying features to virtual cloud numbers to improve sales and customer service call handling. Our team combines industry knowledge with a deep understanding of our customers' needs, tailoring solutions that align with business goals. As a Director-owned UK Ltd company established in 2003, we pride ourselves on being credible, flexible, and personable, delivering major telecom solutions without compromise while ensuring superior customer service.Our services leverage multiple Tier 1 carriers, including Citrus, Gamma, BT, Virgin, and Vodafone, to provide robust solutions with backup paths for enhanced Disaster Recovery strategies. We are listed in RM1035 Government Procurement Framework, enabling us to supply to any UK Public sector, Charity, or Not-for-Profit organisation. Our commitment to innovation is demonstrated through our advanced features such as post-call Customer Satisfaction Surveys (CSAT), Hosted Contact Centre, and Social Media/Review Site Monitoring, all integrated under one roof.
Services
Business Phone Numbers
International Freephone
Number Porting
Hosted Contact Centre
Digital Services
Conference Calls
SIP Lines
CSAT Tools
Social Media Monitoring
Disaster Recovery
Details
- Year established: 2003
Highlights and features
- We have over 20 years of experience in business telecoms.
- We are listed in RM1035 Government Procurement Framework.
- We offer superior Customer Satisfaction Surveys (CSAT) integration.
- Our services utilise Tier 1 carriers for robust connectivity.
- We provide 24/7 technical support and seamless number porting.
Associations and certifications
- RM1035 Government Procurement Framework
What people say
Excellent service
Professional and expedient
No downtime
Superior customer service
Great revenue generation
Services
Business Phone Numbers
We provide a wide variety of business phone numbers, including 0800, 03, 0845, and 0844 options tailored to your specific needs. These numbers come with advanced features like call routing, IVR systems, and real-time analytics to ensure seamless communication and efficient customer management. Our solutions enhance business image and accessibility while offering cost-effective call handling features.
Hosted Contact Centre
Our cloud contact centre integrates voice and digital channels for consistent customer engagement across multiple platforms. It includes universal queuing, skill-based routing, and real-time performance dashboards to optimise agent efficiency. The platform supports CRM integration and provides post-interaction surveys to measure customer satisfaction across all touchpoints.
International Freephone Numbers
Expand your business globally with our international phone numbers offering a local presence in key markets worldwide. Customers can connect without international charges, enhancing trust and brand credibility. Our solutions include advanced features like call routing, IVR, and time-based routing to ensure seamless global communication.
Number Porting Services
We enable seamless transfer of existing geographic and non-geographic numbers to our platform with minimal disruption. Our expert team handles all technical and administrative processes, ensuring a smooth transition while maintaining service continuity. This service allows businesses to retain familiar numbers while accessing improved rates and advanced features.
Digital Services
Our digital services include CSAT tools, social media monitoring, SMS, email, and web chat integration for unified omnichannel communication. These solutions enhance customer interactions through real-time analytics, automated workflows, and performance tracking. The platform supports PCI-compliant payments and secure card transactions during calls.
People
Tynan O'Hara
Sales Director
Tynan has almost two decades of sales account management experience in Business Telecoms, with extensive expertise in inbound solutions and customer relationship management.
Questions
What services does 08UK offer?
08UK provides business phone numbers, hosted contact centres, international toll-free numbers, porting services, and digital communication tools.
Can I keep my existing phone number?
Yes, we offer seamless porting of geographic and non-geographic numbers with minimal disruption.
Do you provide international coverage?
Yes, we offer international toll-free numbers and local presence solutions in key global markets.
How does the CSAT integration work?
Our post-call surveys track customer satisfaction across voice, email, chat, and social media channels in real time.
What support options are available?
We provide 24/7 technical support, online portals, and dedicated account managers for all clients.
Are there any setup fees?
We offer low setup fees with transparent pricing and no hidden charges for most services.
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