Business Details
44 Years
experience
Your Trusted Opticians in Salisbury & Amesbury
Established in 1982, Memory Opticians has been dedicated to redefining eyecare through a blend of expertise, innovation, and personalized service. Our team of qualified optometrists and specialists prioritizes individual patient needs, offering comprehensive eye examinations, advanced diagnostic technology, and tailored eyewear solutions. With a legacy of serving three generations of families and specialized clients like military pilots, we combine decades of experience with a commitment to staying at the forefront of optical advancements.Our awards for customer service reflect our dedication to creating memorable experiences, while our Memory Guarantee ensures price-matched products, lifetime aftercare, and a 60-day satisfaction promise. We operate two practices in Salisbury and Amesbury, maintaining a focus on community care while embracing modern eyecare trends.
Services
Eye Examinations
Contact Lenses
Eyewear Styling
3D Eye Scanning
Myopia Management
Lens Replacement
Frame Adjustments
Hearing Health Checks
Payment Plans
Corporate Eyecare
Details
- Year established: 1982
Highlights and features
- We offer 40+ years of combined experience in independent opticianry
- Our six-stage styling consultation ensures perfect eyewear fit and aesthetics
- Price match guarantee on like-for-like products within 60 days
- Lifetime glasses service including adjustments and minor repairs
- Finalists in Excellence in Customer Service awards 2019
What people say
Exceptional customer service
Personalized frame styling
Lifetime glasses adjustments
Price match guarantee
Comprehensive eye exams
Services
Eye Examinations
Our comprehensive 45-minute eye exams use advanced diagnostic technology to assess vision and eye health. Conducted by qualified optometrists, these tests detect common issues like glaucoma and cataracts while identifying systemic conditions such as diabetes. We explain results clearly and provide tailored recommendations for vision correction and eye health maintenance.
Contact Lenses
We offer specialist contact lens fittings for various prescriptions and eye shapes. Our optometrists advise on disposable, monthly, toric, and gas permeable lenses, ensuring comfort and proper fit. The Contact+ plan provides doorstep delivery, solutions, and aftercare, with free trials available during eye examinations for convenient vision correction.
Eyewear Styling
Our six-stage styling consultation helps clients find frames matching their personality and lifestyle. With luxury, designer, and niche brands available, our team provides expert advice on frame shapes, colours, and materials. The service includes free styling consultations and a 50 voucher for first-time visitors seeking personalized eyewear solutions.
3D Eye Scanning
Advanced 3D scanning technology enables precise eye health assessments. This non-invasive imaging detects early signs of eye diseases and monitors changes over time. The detailed scans help our optometrists make accurate diagnoses and treatment recommendations, forming part of our commitment to preventative eyecare.
Myopia Management
Specialized programs address progressive short-sightedness in children and adults. Using evidence-based approaches like orthokeratology and multifocal lenses, we aim to slow myopia progression. Our tailored solutions consider individual visual demands and lifestyle factors, with regular monitoring to ensure optimal outcomes for maintaining clear vision.
People
Katie Memory
Managing Partner
With over 20 years in independent opticianry, Katie leads Memory Opticians' commitment to exceptional service. She developed the Memory Guarantee framework and oversees strategic direction while maintaining focus on patient satisfaction and business innovation.
Martin Memory
Optometrist
As director and principal optometrist, Martin combines clinical expertise with business leadership. He specializes in complex contact lens fittings and ensures all eye examinations meet the highest professional standards through regular staff training and equipment upgrades.
Katrina Rycroft
Dispensing Manager
Katrina oversees eyewear selection and frame styling consultations. With extensive knowledge of optical brands and face shape analysis, she trains staff in the six-stage styling process and maintains inventory of luxury and niche designer collections.
Gail Theaker
PA & Accounts
Gail manages administrative operations and financial systems while supporting patient inquiries. Her dual role ensures smooth practice management and maintains the personal touch that contributes to the practice's award-nominated customer service.
Catherine Cromarty
Customer Service Assistant
Catherine provides front-of-house support, booking appointments and assisting clients with aftercare queries. Her friendly approach helps create welcoming first impressions and ensures seamless patient journeys through both Salisbury and Amesbury practices.
Questions
What does an eye examination at Memory Opticians include?
Our 45-minute exams include comprehensive vision testing, eye health checks using OCT technology, and personalized recommendations. We explain results clearly and discuss any required vision correction or treatment options.
What eyewear guarantees do you offer?
We provide a 60-day exchange or money-back guarantee, lifetime glasses adjustments, and price-matching on like-for-like products within 60 days of purchase at other retailers.
Do you offer payment plans for eyewear purchases?
Yes, we offer 0% interest-free credit options for eyewear purchases. This allows you to spread costs while receiving your glasses immediately with no upfront deposit required.
How do your styling consultations work?
Our six-stage process considers face shape, skin tone, and lifestyle to find frames that enhance your appearance. The free consultation includes personalized recommendations and helps you visualize different style options.
What aftercare services are available for glasses?
All glasses come with unlimited free adjustments, screw replacements, and minor repairs. Simply visit either practice for quick maintenance services to keep your frames in perfect condition.
