Motorcycle Giant stands as a trusted haven for motorbike and scooter enthusiasts in the heart of London. We offer a comprehensive array of services, catering to every need of passionate riders.
Exceptional Selection and Quality
Our showroom boasts an extensive selection of both new and used motorbikes and scooters from leading manufacturers. We prioritize quality and value, ensuring that our customers have a diverse range of choices to explore. Whether you're seeking a sleek modern scooter or a powerful adventure motorbike, we have something for every taste and budget.
Expert Services and Repairs
Beyond selling bikes, we pride ourselves on our comprehensive service and repair department. Our team of highly skilled mechanics are experienced in all aspects of motorbike and scooter maintenance and repairs. From routine servicing and MOT preparation to complex repairs and engine rebuilds, we handle it all.
Dedicated Customer Care
At Motorcycle Giant, our dedicated team is committed to providing exceptional customer care. Our knowledgeable staff is always ready to assist you with any inquiries, offering friendly guidance and tailored recommendations based on your individual needs. We prioritize clear communication and transparent pricing, ensuring you are fully informed every step of the way.
Exceptional Experiences
Motorcycle Giant offers more than just buying and repairing bikes. We organize regular riding events, workshops, and safety training programs to cultivate a vibrant community of enthusiasts. Our dedicated workshop team can tailor your experience with helpful tips, tricks, and personalized recommendations.
Join the Motorcycle Giant Community
We believe in fostering a welcoming and inclusive environment for riders of all ages and abilities. We encourage you to join our community, connect with fellow enthusiasts, and explore the open road with confidence.
Poor Communication and Customer Service
Several reviewers experienced poor communication and customer service from the motorcycle dealer. They felt ignored, dismissed, or treated rudely by the staff.
Issues with Bike Sales and Inspections
Some reviewers reported issues with the bike sales process, including being refused a technical inspection, being dismissed about potential issues with the bike, and being sold a bike without proper documentation.
Negative Experiences with Test Rides and Appointments
Reviewers reported negative experiences with test rides and appointments, including being told not to bother viewing bikes or being refused test rides.
Overpricing and Lack of Transparency
Some reviewers felt that the bikes were overpriced, and there was a lack of transparency in the sales process.
Positive Experiences
On the other hand, some reviewers reported positive experiences with the dealer, including great customer service, helpful staff, and a smooth sales process.
Variation in Staff Performance
There seems to be a variation in staff performance, with some reviewers praising specific staff members, such as Ruth and Bassel, while others reported poor service from other staff.
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