Business Details
11 Years
experience
Expert Property Management in London
We are Rory MacDonald Property, a London-based business founded by Rory and Sophie MacDonald. With over a decade of experience, we specialise in property management, lettings, and sales across West and South-West London. Our approach combines hands-on expertise with innovative solutions, including AI-driven property management tools and strategic partnerships with creative marketing agencies. We manage over 60 landlords' portfolios, have successfully sold high-value properties where major agents failed, and pioneered HMO management solutions for businesses like BrewDog.Our team maintains direct relationships with tenants, ensuring compliance with evolving regulations while maximising property value. We operate from our Putney office, serving areas including Kensington, Knightsbridge, Notting Hill, and Sheen. Our podcast provides actionable advice for landlords and homeowners, reflecting our commitment to industry education. We prioritise transparency, with no markup on contractor invoices, and offer 24/7 availability for client communication.
Services
Property Management
Property Lettings
Property Sales
Property Maintenance
HMO Management
Details
- Year established: 2015
Highlights and features
- We've supported 60+ landlords with property investments
- Our AI property management system reduces maintenance costs
- No markup on contractor invoices for transparent pricing
- Successfully sold 2m+ properties where major agents failed
- Available seven days a week until 7pm for client needs
What people say
Reliable tenant management
Consistent rent payments
Successful property sales
Proactive maintenance
Expert market knowledge
Services
Property Management
We manage residential properties with a proactive approach, ensuring tenant satisfaction and property value retention. Our services include maintenance coordination, compliance management, and rent collection. With AI-assisted maintenance triage, we resolve 30% of issues without contractor intervention, reducing costs for landlords while maintaining high tenant satisfaction.
Property Lettings
Our lettings service combines targeted marketing with thorough tenant vetting to secure reliable tenants. We conduct property viewings as interviews, assessing lifestyle compatibility for HMOs. We handle all legal requirements including EPCs, gas safety certificates, and deposit protection, ensuring full compliance with current regulations while achieving 95% tenant retention.
Property Sales
We specialise in selling London properties with creative marketing strategies and local market expertise. Through our partnership with The Agency Group, we create professional marketing content using drones and lifestyle photography. Our hands-on approach includes lease issue resolution and strategic refurbishment advice to maximise sale prices.
HMO Management
We manage Houses in Multiple Occupation with specialist licensing and tenant compatibility assessments. Our service includes regular cleaning schedules, health and safety compliance, and conflict resolution between co-tenants. We've successfully managed 20-unit HMO portfolios for investors, maintaining high occupancy rates and landlord satisfaction.
Property Maintenance
Our maintenance service prioritises cost-effective solutions while maintaining property standards. We use AI triage to resolve 40% of issues digitally, reducing contractor costs. We coordinate all necessary repairs from minor fixes to complete refurbishments, always balancing tenant needs with landlord ROI through our trusted contractor network.
People
Rory MacDonald
Director
With over 15 years' experience in London property, Rory manages the business alongside Sophie. He has supported 60+ landlords, pioneered AI property management solutions, and successfully sold 2m+ properties. His expertise spans HMO management, property development, and strategic sales.
Sophie MacDonald
Director
Co-founder Sophie leads sales operations and podcast production. She brings strategic marketing expertise and manages client relationships. Together with Rory, she ensures the business maintains its commitment to transparency and client-focused property solutions across London's competitive market.
Juan Navarro
Property Manager
Juan handles day-to-day property management operations. With extensive experience in London's rental market, he manages tenant relationships and coordinates maintenance through our trusted contractor network. He ensures smooth operations for both landlords and tenants across our managed properties.
Questions
What areas do you cover for property management?
We cover West and South-West London including Kensington, Knightsbridge, Notting Hill, Putney, and Sheen. Our Putney office serves clients across these key London property markets.
How do you handle property maintenance emergencies?
We're available seven days a week until 7pm for maintenance issues. Our AI system resolves 40% of issues without contractors, and we have trusted local tradespeople for urgent repairs.
Can you help sell properties valued over £2m?
Yes, we've successfully sold properties worth £2m+ where major agents failed. Our creative marketing and local expertise help premium properties achieve their true market value.
Do you manage HMO properties?
Yes, we specialise in HMO management including licensing, tenant compatibility, and compliance. We've managed 20-unit HMO portfolios with excellent tenant retention and landlord satisfaction.
How do you market properties for sale?
We use professional photography, drone footage, and lifestyle videos through The Agency Group. Our marketing combines traditional high street presence with digital exposure across YouTube and property platforms.
What's your approach to property lettings?
We conduct viewing interviews to assess tenant lifestyle compatibility, especially for HMOs. We handle all legal requirements including EPCs, gas certificates, and deposit protection while maintaining 95% tenant retention.
