Business Details
50+ Years
experience
Your Trusted Family Footwear Specialists
Established in 1953, Guests Shoe Services has evolved from a humble shoe repair venture into a trusted family-run retail business. Founded by Tom Guest, our legacy is built on a commitment to quality footwear and exceptional customer service. Today, led by Tom's son Ian and granddaughter Jenny, we continue to prioritise personal service, offering a curated selection of mens, womens, and children's footwear alongside accessories. Our expertise in shoe fitting, supported by memberships in The Society of Shoe Fitters and the Independent Footwear Retailers Association, ensures customers receive tailored advice.With two branches in Crowborough and Tunbridge Wells, we blend tradition with modern retail needs, maintaining our founding principle that shoes must be tried on for comfort. Our staff's dedication to helping customers find perfect fits, combined with a passion for the family business, has sustained us through seven decades of industry change.
Services
Shoe Retail
Shoe Repairs
Shoe Fittings
Orthotics
Shoe Accessories
Children's Footwear
Leather Goods
Foot Care Products
Details
- Year established: 1953
Highlights and features
- Family business operating since 1953 with generational footwear expertise
- Expert shoe fitting service for diverse foot shapes and sizes
- Specialists in hard-to-find widths and fittings for all age groups
- Members of The Society of Shoe Fitters and IFRA for professional standards
- Personalised service combining traditional values with modern retail practices
Associations and certifications
- The Society of Shoe Fitters
- Independent Footwear Retailers Association
What people say
Helpful staff
Great customer service
Wide variety of stock
Knowledgeable team
Excellent service
Services
Shoe Retail
We offer an extensive selection of mens, womens, and children's footwear from brands like Skechers, Jana, and Rieker. Our collection includes formal shoes, boots, sandals, and specialist fittings. Customers benefit from expert guidance to ensure optimal comfort and style across all age groups.
Shoe Repairs
Our professional repair service extends the life of your footwear with expert resoling, heel replacement, and leather restoration. Using traditional techniques, we maintain original quality while offering cost-effective solutions. Customers receive durable repairs that preserve their favourite shoes' integrity.
Shoe Fittings
We provide specialist fitting services for all foot shapes, including hard-to-fit sizes and widths. Our trained staff use professional measuring tools and product knowledge to recommend appropriate footwear. This service ensures long-term comfort and reduces foot health issues through proper shoe selection.
Orthotics
We supply customisable orthotic insoles to address specific foot conditions and improve shoe comfort. Our range includes support for flat feet, high arches, and plantar fasciitis. Expert advice ensures customers select appropriate solutions that enhance daily mobility and reduce discomfort.
Shoe Accessories
Our accessory range includes premium leather care products, waterproofing sprays, and specialist laces. We also stock hosiery, travel shoe bags, and protective sprays. These products help maintain footwear appearance and extend product lifespan through proper care routines.
People
Ian Guest
Manager
Ian Guest manages the Tunbridge Wells branch, continuing his father's legacy with over 30 years' footwear industry experience. Passionate about preserving traditional fitting methods, he ensures the store maintains its reputation for expert service and quality products.
Jenny Guest
Manager
Jenny Guest oversees the Crowborough shop, bringing modern retail expertise to the family business. With specialist knowledge in children's footwear and online operations, she helps maintain the company's relevance while upholding its core values of personal service.
Questions
What types of footwear do you stock?
We offer mens, womens, and children's shoes including formal wear, casual shoes, boots, sandals, and specialist fittings. Brands include Skechers, Jana, and Rieker alongside comfort ranges from DB Shoes.
Do you provide shoe repair services?
Yes, we offer professional shoe repair services including resoling, heel replacement, and leather restoration to extend your footwear's lifespan while maintaining quality.
How long have you been in business?
We've been serving customers since 1953 when Tom Guest established the business as a shoe repair service, expanding into retail over seven decades.
Can I get help finding hard-to-fit shoes?
Our staff specialises in fitting all foot shapes, offering wide and narrow sizes. We're members of The Society of Shoe Fitters to assist customers with challenging footwear requirements.
Do you offer online purchasing options?
While we prioritise in-store fittings, we can arrange online purchases with delivery for selected items, ensuring you receive proper advice even when shopping remotely.
