Business Details
Emergency
services
Trusted Veterinary Care in Kingston Upon Thames
At New Malden Vets, we are committed to providing exceptional veterinary services tailored to the needs of pets and their owners in Kingston Upon Thames and surrounding areas. With a team of experienced professionals, we offer comprehensive care ranging from routine check-ups and vaccinations to advanced surgical procedures and emergency services. Our practice is built on a foundation of compassion, expertise, and a deep understanding of the human-animal bond. We prioritise preventative healthcare through our Pet Health Club plans, ensuring pets receive consistent, high-quality care throughout their lives. Our facilities are equipped to handle companion animals, including cats, dogs, rabbits, and small mammals, with specialist knowledge for exotic pets.We maintain transparency in pricing and services, offering competitive rates without hidden costs. Our team includes certified veterinary surgeons, nurses, and support staff dedicated to delivering reliable, evidence-based care. We collaborate closely with pet owners to create personalised treatment plans, ensuring every pet receives the attention they deserve. Our practice is wheelchair accessible, and we provide 24/7 online veterinary consultation support through our partnership with Pawsquad. By combining modern technology with traditional care values, we strive to be the trusted partner in pet healthcare for our community.
Services
Preventative Health Care
Emergency Treatment
Surgical Procedures
Home Visits
Nutrition Advice
Highlights and features
- We provide 24/7 online veterinary consultation support through Pawsquad
- Our team includes RCVS-accredited specialists in small animal care
- We offer transparent pricing with no hidden fees for all services
- We maintain wheelchair accessibility and tailored assistance for clients
- Our Pet Health Club plans include annual vaccinations and unlimited consultations
Associations and certifications
- RCVS Cat Friendly Clinic
What people say
Compassionate care
Professional staff
Efficient emergency services
Services
Preventative Health Care
Our preventative healthcare plans ensure pets receive regular vaccinations, parasite control, and health screenings. This proactive approach helps identify potential issues early, maintaining optimal pet wellness. Services include tailored flea treatments, annual vaccinations, and unlimited consultations under our Pet Health Club plans.
Emergency Treatment
We provide immediate veterinary attention for critical conditions outside regular hours. Emergency services cover trauma, poisoning, and acute illnesses with rapid assessment and stabilisation. Our 24/7 online vet partnership ensures continuous support for urgent pet health concerns.
Surgical Procedures
Our surgical services range from routine spaying/neutering to complex soft tissue and orthopaedic procedures. Equipped with modern anaesthesia and monitoring systems, we prioritise patient safety. Post-operative care includes pain management and recovery monitoring.
Home Visits
We offer home visitation services for pets requiring medical attention in familiar environments. This service benefits elderly or mobility-impaired animals, providing stress-free consultations and treatment administration within the comfort of their home setting.
Nutrition Advice
Our veterinary nutritionists create customised diet plans addressing specific health needs. Services include weight management programs, prescription diet recommendations, and nutritional counselling for pets with chronic conditions or special dietary requirements.
People
Elizabeth Starritt
Clinical Director
With over 15 years in veterinary medicine, Elizabeth leads our clinical team with expertise in feline healthcare and complex medical cases. She champions compassionate patient handling techniques.
Harriet Oakley
Clinical Director
Specialising in canine orthopaedics, Harriet brings extensive surgical experience and a commitment to advancing pain management protocols for post-operative recovery in companion animals.
Emily Jones
Veterinary Surgeon
Emily focuses on exotic pet care, providing specialist treatment for small mammals and unusual companion animals. She maintains particular interest in rabbit dental health and nutrition.
Kathryn Campbell
Veterinary Surgeon
Kathryn specialises in emergency medicine, managing critical care cases with expertise in trauma stabilisation and acute condition management across all companion animal species.
Andrea Banham
Registered Veterinary Nurse
With a decade of nursing experience, Andrea coordinates our preventative healthcare plans and provides client education on pet wellness, medication administration, and post-operative care.
Questions
What emergency services do you offer?
We provide 24/7 emergency veterinary care for critical conditions, with immediate assessment and stabilisation services available at our Kingston Upon Thames clinic.
How do Pet Health Club plans work?
Our monthly payment plans cover vaccinations, parasite control, and unlimited consultations, offering savings of up to £494 annually with flexible payment options.
Can I order pet supplies online?
Yes, our online shop delivers vet-approved pet food and supplies within 3 working days, with exclusive discounts for Pet Health Club members.
Do you offer home visitation services?
We provide home visits for pets requiring medical attention in familiar environments, particularly benefiting elderly or mobility-impaired animals.
How do I register with your practice?
Registration can be completed online through our website or by contacting our reception team directly during business hours.
What payment methods do you accept?
We accept major credit/debit cards and online payments, with financing options available for extensive treatment plans through our FCA-regulated services.
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