We count your pets as family
Who we are
New Malden Vets is a modern, well equipped small animal practice located in the heart of New Malden, Kingston upon Thames in Surrey. We are a dedicated team of experienced vets, nurses, and support staff who are passionate about providing exceptional care and treatment to cats, dogs, and other small pets.
As pet owners ourselves, we understand the deep bond between humans and their furry friends. Our mission is to work in partnership with you to ensure your pet's physical and emotional well-being. We offer comprehensive care, encompassing preventative measures, routine check-ups, advanced diagnostics, and compassionate treatment.
Our experienced team
The practice is managed by Clinical Directors Elizabeth Starritt and Harriet Oakley, who have each been with the practice for many years. They are highly skilled and dedicated to providing exceptional care, and took charge of the business in 2016 and 2021 respectively. They are supported by a team of experienced assistant vets and a compassionate group of nurses who are committed to delivering outstanding customer service.
Our services
We offer a comprehensive range of services to meet all your pet's needs, including:
- Preventative health care: Vaccinations, parasite control, and nutritional advice.
- Surgical and medical care: Advanced diagnostics, surgery, and treatment for common ailments.
- Home visits: Convenient and compassionate care for pets who need extra attention at home.
- Insurance: Partnering with leading insurance providers to offer comprehensive coverage for unexpected illnesses and injuries.
- Pet health advice: Access to reliable information and guidance from our experienced vets.
Our facilities and accreditations
Our modern facilities are equipped with state-of-the-art equipment to provide safe and effective care. We are proud to hold accreditation by the Royal College of Veterinary Surgeons (RCVS), demonstrating our commitment to the highest standards of veterinary care.
Our philosophy
At New Malden Vets, we believe in:
- Client-centered care: We prioritize open communication and collaboration with you to understand your pet's unique needs and concerns.
- Compassionate care: We treat every animal as a valued member of the family and provide gentle, understanding care.
- Evidence-based medicine: We adhere to the latest veterinary advancements and protocols to ensure the best possible outcomes for your pet.
Overall Experience
The majority of reviewers had an excellent experience at this veterinary practice, praising the medical team, staff, and receptionists for their exceptional care, knowledge, and friendliness.
Staff and Veterinarians
Reviewers consistently commended the veterinarians for their expertise, kindness, and ability to make their pets feel at ease. The receptionists were also praised for their politeness, helpfulness, and warmth.
Emergency Care
Some reviewers mentioned that the practice provided exceptional emergency care, going above and beyond to accommodate their pets' needs in a timely and compassionate manner.
Facilities and Services
The practice's facilities and services were also praised, including the Pet Health Care plan, which was considered to be of great value.
Negative Experience
One reviewer had a poor experience, citing a long wait for a vaccination appointment and a lack of apology or explanation from the staff.
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