Business Details
31 Years
experience
Your Trusted Insurance Partner Since 1995
Established in 1995, we are a customer-centric insurance provider operating across the United Kingdom. Our approach prioritises understanding individual client needs to deliver tailored insurance solutions without unnecessary complexity. With over 25 years of industry experience, we combine specialist knowledge with a commitment to straightforward service, offering commercial, specialist, and personal insurance products. Our team of dedicated professionals focuses on prevention as well as protection, maintaining authorisation from the Financial Conduct Authority.We demonstrate expertise through our 91% customer satisfaction rating and 5-star reviews, reflecting our commitment to resolving claims efficiently while maintaining competitive pricing. Our authority in the market is reinforced by being part of the BDH Group, with physical offices in Reading and Swindon supporting nationwide service delivery. Trust is built through transparent communication, no hidden fees, and consistent availability through multiple contact channels including our 0333 016 5000 helpline.
Services
Business Insurance
Car Insurance
Commercial Vehicle Insurance
Home Insurance
Travel Insurance
Property Insurance
Cybersecurity Insurance
Professional Indemnity
Business Interruption
High Value Assets
Details
- Year established: 1995
Highlights and features
- Established in 1995 with proven industry expertise
- Tailored insurance solutions without unnecessary complexity
- 91% customer satisfaction rating from policyholders
- FCA-authorised for regulatory compliance and trust
- Efficient claims process with dedicated support teams
Associations and certifications
- Financial Conduct Authority
What people say
Helpful customer service
First class experience
Pleasant and helpful staff
Happy with policy cost
No intention of changing
Services
Business Insurance
Comprehensive protection for businesses against property damage, liability claims, and operational disruptions. Designed for SMEs and larger enterprises, this coverage includes tailored options for professional indemnity and cybersecurity threats. Backed by expert risk assessment and claims support from our specialist team.
Car Insurance
Flexible motor insurance solutions covering standard and high-value vehicles. Policies include third-party liability, comprehensive cover, and no-claims bonus protection. Our digital portal enables easy policy management and 24/7 access to documentation for policyholders nationwide.
Commercial Vehicle Insurance
Specialist insurance for business vehicle fleets and commercial operations. Includes breakdown assistance, cargo protection, and driver coverage options. Tailored pricing structures available for businesses with multiple vehicles or specialist transport requirements across the UK.
Home Insurance
Customisable home protection plans for standard and high-value properties. Includes buildings, contents, and liability coverage with optional add-ons for specialist items. Claims handled through dedicated support lines with rapid response protocols for emergency situations.
Travel Insurance
Comprehensive coverage for domestic and international travel including medical emergencies, trip cancellations, and baggage loss. Policies tailored for single trips, annual multi-trip requirements, and specialist activities with clear terms and conditions.
People
Sophie Amott
Property Specialist
Insurance expert specialising in property coverage solutions with over 15 years' experience in commercial and residential risk assessment. Focuses on creating tailored protection plans that balance comprehensive coverage with cost efficiency for policyholders.
Arron Carter
Home Owner Specialist
Dedicated home insurance advisor with expertise in high-value property coverage. Provides personalised risk management strategies to homeowners, combining technical knowledge with practical understanding of residential protection requirements.
Samuel Domone
Vehicle Specialist
Motor insurance expert specialising in standard and high-performance vehicle coverage. Advises on risk mitigation strategies while maintaining competitive pricing structures for personal and commercial vehicle policyholders.
Roy Muldoon
Car Owner Advisor
Customer-focused insurance consultant with specialist knowledge of motor policy requirements. Helps clients navigate coverage options while ensuring compliance with regulatory standards and individual protection needs.
Harvinder
Customer Service Executive
Experienced client relations professional handling policy renewals, claims processing, and customer inquiries. Recognised for resolving complex cases efficiently while maintaining high satisfaction ratings from long-term policyholders.
Questions
How do I make an insurance claim?
For motor claims call 0333 360 0860. For other claims complete our online form or contact us on 0333 016 5000 during office hours.
What payment methods do you accept?
We accept credit and debit card payments through our secure online portal for policy renewals and premium payments.
Are you regulated by the FCA?
Yes, Academy Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority under reference number 3041967.
How can I access policy documents?
Registered users can access all insurance documents through our online customer portal 24/7 using secure login credentials.
Do you offer business insurance?
Yes, we provide comprehensive business insurance including property, liability, professional indemnity, and cybersecurity coverage tailored to SME needs.
What are your office hours?
Our offices operate Monday-Friday 09:00-17:30 and Saturday 09:00-13:00. Emergency claims support available outside these hours.
