Your Partner in Global Supply Chain Solutions
Kerry Logistics Network stands as a trusted partner in global supply chain management, offering comprehensive logistics solutions tailored to diverse industries and markets. We leverage our extensive expertise and infrastructure to deliver seamless, efficient, and cost-effective transportation and warehousing services to clients worldwide.
Our Vision
Our unwavering vision is to empower businesses to achieve global success through tailored logistics solutions that optimize their supply chain performance. We are committed to exceeding expectations by leveraging innovative technology, optimizing processes, and ensuring transparency and accountability at every step.
Comprehensive Expertise
We offer a comprehensive range of services across all modes of transportation, covering:
Air Freight
- Tailored air freight solutions for diverse industries and commodities
- Multiple consolidation and customs clearance for seamless delivery
- Partnership with all major airlines as an IATA agent
Ocean Freight
- Reliable ocean freight services across all conventional cargo transportation
- Strong partnerships with leading ocean carriers
- Competitive rates and comprehensive insurance coverage
Land Freight
- Extensive network of trusted carriers for land transport
- Competitive rates and flexible delivery options
- Comprehensive tracking and tracing services
Industrial & Project Logistics
- Comprehensive project management and consultancy for complex logistics needs
- Specialist expertise in handling oversized and sensitive cargo
- Warehousing and distribution solutions tailored to industry requirements
Additional Services
- Custom brokerage and consulting services
- Records management and digitization solutions
- Relocation and asset management services
Industries Served
We partner with clients across diverse industries, including:
- Fashion & Lifestyle
- Electronics & Technology
- Food & Beverage
- FMCG
- Pharmaceuticals & Healthcare
- Industrial & Material Science
- Automotive
- Art & Logistics Network
Mission Statement
Our mission is to:
- Deliver tailored logistics solutions that optimize client performance
- Leverage technology and innovation to enhance supply chain efficiency
- Provide exceptional customer service and transparency
- Empower clients to achieve their global business goals
Kerry Logistics Malaysia seems to have numerous issues with their services, with customers complaining about lack of updates, failed deliveries, and poor customer service. Many reviewers have reported waiting for extended periods for their packages, only to be told that they are stuck in transit or have been delayed.
Tracking Issues and Poor Communication
Several customers have expressed frustration with the lack of updates on their packages, with some not receiving any updates at all. When customers do try to reach out to the company's customer service, they often report not receiving a response or having to wait for long periods before getting assistance.
Delivery Issues and Failure to Deliver
Multiple reviewers have reported failed deliveries, with some packages being left at the doorstep without being delivered to the intended recipient. Others have reported waiting for their packages for extended periods, only to be told that they have been delayed or are stuck in transit.
Customer Service Issues
Customers have reported difficulty in getting help from Kerry Logistics Malaysia's customer service, with some reporting long wait times and unresponsive representatives. One reviewer even reported being promised a call back multiple times, only to never receive the call.
Positive Experiences
Despite the numerous complaints, one reviewer had a positive experience with Christopher Baker, who provided excellent customer service and helped them resolve their issue.
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