Business Details
37 Years
experience
Your Trusted Source for Premium Pet Supplies in Dorchester
Established in 1989, we began as wholesalers serving the pet community in Maiden Newton before relocating to Dorchester in 1992. Our transition to direct retail sales was driven by a desire to provide pet owners with easier access to premium products and expert advice. As a family-run business, we prioritise exceptional customer service, offering a wide range of high-quality pet foods, accessories, and care products tailored to diverse animal needs. Our team combines decades of industry experience with a genuine passion for animal welfare, ensuring customers receive informed guidance and reliable solutions.We maintain strong relationships with trusted brands and regularly update our inventory to reflect evolving pet care standards. Committed to continuous improvement, we actively seek customer feedback to enhance our offerings and support local pet communities through prompt delivery and flexible ordering options.
Services
Pet Food Supply
Grooming Products
Animal Care Supplies
Local Delivery Service
Loyalty Programme
Details
- Year established: 1989
Highlights and features
- We offer over 35 years of specialist pet industry expertise since 1989
- Our knowledgeable team provides tailored product recommendations for specific animal needs
- We guarantee next-working-day dispatch on in-stock items for Dorset customers
- Our loyalty scheme rewards regular purchases with 3% cashback on orders
- We special order out-of-stock items promptly upon customer request
What people say
Extensive product range
Knowledgeable staff
Reliable delivery service
Competitive pricing
Helpful advice
Services
Pet Food Supply
We provide comprehensive pet food solutions featuring premium dry, wet, and specialist diets for dogs, cats, horses, and small animals. Our product range includes grain-free options, hypoallergenic formulas, and breed-specific nutrition from trusted brands. Customers benefit from expert dietary advice and regular stock updates to ensure continuity of supply for their pets' nutritional needs.
Grooming Products
Our grooming section offers shampoos, conditioners, deodorising sprays, and waterless cleaning solutions for dogs and cats. We stock professional-grade brushes, nail clippers, and odour-control products to maintain pets' hygiene between professional grooming sessions. All products meet safety standards for animal care and skin sensitivity considerations.
Animal Care Supplies
We supply essential care items including beds, feeding bowls, leashes, harnesses, and waste disposal solutions. Our inventory covers mobility aids, training equipment, and environmental enrichment toys designed to enhance animal wellbeing. Products are selected for durability, safety, and practicality across different species and sizes.
Local Delivery Service
We offer next-working-day delivery within Dorset for orders over 50, with free collection available at our Dorchester facility. Large animal feed deliveries are scheduled weekly, while urgent orders receive priority handling. Delivery windows are communicated clearly to ensure customer convenience and stock availability.
Loyalty Programme
Our loyalty scheme rewards customers with 3% cashback on online purchases, redeemable against future orders. Points accumulate automatically with every purchase, and there are no minimum transaction requirements. The programme provides added value through flexible redemption options and exclusive member benefits.
People
Nick
Director
Third-generation farmer with specialist knowledge of working dogs and animal nutrition. Competes in triathlons while managing our Jack Russell team. Oversees product sourcing and quality control processes.
Jane
Customer Services Manager
32-year pet industry veteran known as 'Mother Parkhouse Pets'. Specialises in companion animal care and staff training. Manages our loyalty programme and customer engagement initiatives with expert product knowledge.
Laurence
Sales Advisor
Dorchester resident with 36 years' experience in pet retail. Provides expert advice on exotic animal care and specialist diets. Maintains strong supplier relationships to ensure product availability and competitive pricing.
Rory
Junior Advisor
Youngest team member with 15 years' experience breeding show rabbits and guinea pigs. Specialises in small animal care and agility training. Manages our social media content and community engagement activities.
Questions
Do you stock specialist diets for pets with allergies?
Yes, we carry hypoallergenic and grain-free options from multiple brands, including Arden Grange and Canagan. Our staff can help identify suitable products based on specific dietary requirements.
Can I order products not listed on your website?
We can special order most non-listed items upon request. Please contact us directly to discuss availability and expected delivery times for specific products.
What delivery areas do you cover?
We deliver free within Dorset for orders over £50. Next-working-day delivery applies to most areas, with larger items like horse feed delivered weekly via our local collection service.
Do you offer price matching for competitor products?
While we don't operate a formal price-matching policy, our loyalty scheme provides 3% cashback on all purchases. We regularly review pricing to ensure competitive market positioning.
Are your grooming products suitable for sensitive skin?
Yes, our grooming range includes formulations for sensitive skin conditions. We stock pH-balanced shampoos and hypoallergenic sprays from trusted brands like Nature's Variety and Forthglade.
Can I collect my order in person?
Yes, click-and-collect is available at our Dorchester warehouse during opening hours. Orders placed before 1pm Monday-Friday can typically be collected the same day.
