Business Details
21 Years
experience
Trusted IT Support & Cybersecurity Services in Ilkley
Established in 2005, we are a dedicated team of IT professionals committed to delivering advanced technological solutions with a straightforward approach. Our expertise spans managed IT support, cybersecurity, cloud services, and network infrastructure tailored specifically for small and medium-sized enterprises across Yorkshire. With a client retention rate of 95% driven by recommendations, we prioritise proactive service delivery and invest in cutting-edge tools to ensure operational efficiency.Our team combines decades of industry experience with a client-centric philosophy, having supported businesses in construction, care homes, manufacturing, and financial services. We specialise in demystifying technology through customised solutions that align with each client's unique requirements, ensuring robust security and seamless IT operations.
Services
Managed IT Support
Cybersecurity Solutions
Cloud Services
Data Backups
Microsoft 365 Support
Network Infrastructure
Web Design
Business Broadband
Details
- Year established: 2005
Highlights and features
- We offer 19 years of proven experience in business IT support since 2005
- Our team provides tailored solutions specifically designed for SMEs
- We maintain 95% client retention through proactive service delivery
- Our engineers combine technical expertise with clear communication
- We serve diverse industries including manufacturing, finance, and healthcare
What people say
Excellent experience
Responsive and helpful
Knowledgeable team
Reliable and professional
Prompt assistance
Services
Managed IT Support
Our managed IT support provides continuous monitoring and maintenance of business technology infrastructure. This service ensures optimal system performance through proactive updates, troubleshooting, and technical support. Businesses benefit from reduced downtime and predictable IT costs while maintaining secure, up-to-date systems managed by our certified engineers.
Cybersecurity Solutions
Comprehensive cybersecurity services protect businesses from digital threats through advanced firewall management, threat detection, and data encryption. We implement tailored security protocols that comply with industry standards while providing staff training and regular vulnerability assessments to maintain robust protection against evolving cyber risks.
Cloud Services
Our cloud solutions deliver scalable, secure infrastructure with 24/7 accessibility for business operations. We design and implement cloud environments that enhance collaboration, ensure data redundancy, and provide flexible resource allocation. Clients receive ongoing support for cloud migration, configuration, and optimisation to maximise technological efficiency.
Data Backups
Reliable backup solutions safeguard critical business information through automated, encrypted data replication. We implement multi-layered backup systems with rapid recovery capabilities, ensuring business continuity in case of system failures or data breaches while maintaining compliance with data protection regulations.
Microsoft 365 Support
Specialised support for Microsoft 365 environments optimises productivity tools and cloud services. We assist with implementation, configuration, and ongoing management of email systems, collaboration platforms, and application integrations to ensure seamless operation of Microsoft's business productivity suite.
People
Warren Lloyd
Managing Director
Co-founder with 19 years' experience in IT support, specialising in customer service and technology implementation. Leads strategic direction while maintaining hands-on client engagement.
Matthew
IT Technician
Experienced technician providing day-to-day technical support since 2021. Specialises in resolving user queries and implementing cybersecurity measures for client systems.
Archie
IT Technician
Apprentice-trained technician supporting first-line helpdesk operations. Focuses on user support and system maintenance while continuing professional development.
Ken Hamilton
Commercial Manager
Manages business development and client relationships with emphasis on commercial strategy and service expansion.
Louise
Administrator
Handles office management and administrative operations, ensuring efficient organisational support for technical teams.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, cybersecurity, cloud services, data backups, Microsoft 365 support, network infrastructure, and business broadband solutions tailored for SMEs.
Do you support businesses outside Ilkley?
Yes, we serve clients across Yorkshire including Leeds, Bradford, Harrogate, Keighley, Skipton, and Otley with both on-site and remote support options.
How do you handle cybersecurity threats?
We implement proactive security measures including firewall management, threat detection systems, staff training, and regular vulnerability assessments to protect against evolving cyber risks.
What response times can I expect for IT issues?
We prioritise urgent matters with typical response times under two hours for critical issues affecting business operations during working hours.
Can you help migrate our systems to the cloud?
Yes, our cloud specialists provide complete migration services including planning, implementation, and post-migration support for secure, scalable cloud environments.
