Award-winning appliance repair specialists you can trust
Welcome to Domex, an award-winning kitchen appliance repair company that you can count on to go the extra mile. With over 70 field engineers on call, all highly skilled with regular training in new products and methods, we're able to carry out repairs on a range of different kitchen appliances across South East England. Our team is committed to excellence, and we've fostered a fantastic culture that puts our customers at the heart of everything we do. This allows us to offer same-day visits and even weekend call-outs, with engineers available throughout South East England for 3-hour slots.
Our Services
We understand the importance of getting your appliances up and running as quickly as possible. That's why we offer fast, reliable service with same-day and next-day visits available. Our outstanding first-time fix rate means that 4 out of 5 repairs only need one visit, saving you time and hassle. We also believe in transparency, which is why we quote diagnostic and repair fees separately. You only pay the repair fee if we fix your appliance; if we can't, you just pay for the diagnostic.
Our comprehensive services include washing machine repairs, fridge freezer repairs, fridge repairs, freezer repairs, tumble dryer repairs, dishwasher repairs, oven and cooker repairs, and extractor hood repairs. We can even help with cooker and oven installation, dishwasher installation, integrated fridge freezer installation, tumble dryer installation, and washing machine installation.
What Sets Us Apart
At Domex, we pride ourselves on our commitment to excellence and our customer-centric approach. We're trusted by most major manufacturers to be their service partner, and we're proud to have been awarded the Total Excellence & Quality Award multiple times. Our experienced engineers are DBS (CRB) checked and receive comprehensive training, ensuring that you can have complete confidence in our services. We also offer an industry-leading 12-month guarantee on your repair, including any electrical or mechanical (non-cosmetic) parts we fit.
Transparency and Convenience
We believe in keeping you informed throughout the repair process. That's why we allow our customers to track the progress of our services 24/7 through our My Repair section. You can find out who your engineer is, when they'll arrive, and even update some key appointment details. We also keep thousands of lines of stock for spare parts, both in our extensive warehouse and fleet of vehicles, all fully tracked to keep us informed of what we have available. If a part is out of stock, we can even text you when it becomes available, ensuring that you receive it as soon as possible.
Domex Service Reviews
Positive Experiences
The majority of customers had a positive experience with Domex, noting efficient online booking and updates, professional engineers, and quick fixes. Several reviewers praised the efficiency of the service, with some receiving same-day visits and fixes within a short timeframe.
Negative Experiences
However, some customers had a disappointing experience with Domex. Two reviewers reported difficulties with booking appointments and long delays between bookings. One reviewer had their washing machine repaired, but the repair caused another issue, and the company refused to take accountability for the problem. Another reviewer had to upload the same information multiple times and experienced a two-week delay before the engineer arrived to fix their washing machine.
Conclusion
While Domex seems to have a good reputation for most customers, there are some concerns about the company's booking process and communication. It appears that some customers may have experienced difficulties in getting an engineer to their location in a timely manner.
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