At Phone Parts, we are dedicated to empowering mobile device repairs and upgrades for both businesses and individuals. Founded on a passion for innovation and a desire to make technology accessible, we have become a leading supplier of genuine mobile phone parts in the industry.
Our Expertise and Services
Our unparalleled expertise covers a vast array of mobile phone models and encompasses:
- Original and certified parts: We source only authentic and reliable components directly from manufacturers, ensuring optimal performance and longevity.
- Comprehensive repairs: Our skilled technicians can diagnose and repair a wide range of issues, from cracked screens to malfunctioning cameras and battery replacements.
- Fast turnaround times: We understand the importance of speed, and strive to complete repairs in a timely manner.
- Competitive pricing: We believe in offering transparent and affordable pricing, without compromising on quality.
- Global reach: Our network of suppliers and customers extends across the globe, ensuring competitive pricing and efficient delivery.
Quality and Reliability
Quality is at the core of everything we do. We adhere to stringent quality control measures for all our products and services. Our commitment to excellence is reflected in:
- Rigorous testing procedures to ensure part compatibility and performance.
- Stringent quality control processes before, during, and after production.
- Continuous supplier audits to maintain the highest standards.
Customer-Centric Approach
Our customer-centric approach is reflected in:
- Personalized customer service and support.
- Responsive communication and timely updates on the progress of repairs.
- Transparent pricing and clear payment options.
- Easy access to a wealth of information and resources through our website and online community.
Sustainability and Responsibility
We recognize our responsibility to contribute to environmental sustainability and social responsibility. We are committed to:
- Sourcing parts from sustainable manufacturers.
- Implementing eco-friendly practices in our operations.
- Contributing to initiatives that promote digital inclusion.
Delivery Issues and Deceptive Practices
Both reviewers expressed frustration with the company's delivery policies and practices. One reviewer, Elliot Brazier, was misled by the company's promise of next-day delivery, which was not fulfilled despite paying an extra 7.99 for expedited shipping. The company's customer service blamed COVID-19 and claimed that the website stated 3-5 days for dispatch, which was not the case.
VAT and Shipping Issues
Svein Skaara, another reviewer, was charged UK VAT on an export to Norway, despite it being exempt. Furthermore, they were charged 25 for "DHL next day delivery", but the package was sent via Royal Mail and took a week to arrive, with a shipping cost of only 9.99.
Poor Customer Service
Both reviewers experienced poor customer service, with Elliot Brazier's request for a refund on the next-day shipping fee being denied. Svein Skaara sent three messages to the company without receiving a response.
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