Welcome to Pawletts Central Heating & Fireplaces, a traditional, family-run business that has been delivering superior quality fireplaces and central heating solutions for over 45 years. If you are in search of a new fireplace or a reliable central heating solution in Middlesbrough, Whitby, Stockton-on-Tees, or the wider Teesside area, then look no further than our exceptional products and services. Our business is built on strong family values of trust, reliability, and an unwavering commitment to providing only the very best for our customers. At Pawletts, we are proud to offer a vast range of fireplace solutions, including gas fires, electric fires, balanced flue fires, and hole-in-the-wall fires, as well as an extensive range of stoves, including wood-burning stoves, multi-fuel stoves, electric stoves, and gas stoves.
Our Services
Pawletts Central Heating & Fireplaces offers a comprehensive range of services to meet all your heating needs. Our experienced and knowledgeable team of Gas Safe, HETAS, and OFTEC registered installers and engineers are on hand to ensure that your fireplace, stove, or central heating system is installed and maintained to the highest industry standards. We also offer free home visits and consultation services to help you choose the right product for your needs, as well as a bespoke fireplace design service, allowing you to create a unique and personalised fireplace that matches your decor and style.
Gas Fires
At Pawletts, we have been supplying gas fires for over 45 years and are proud to offer a vast range of products from the leading manufacturers in the industry. Our gas fires are designed to provide powerful and efficient heating, while also offering an aesthetically appealing feature for your room. We offer inset gas fires, outset gas fires, balanced flue gas fires, and hole-in-the-wall gas fires, as well as a range of British made products and package offers.
Electric Fires
Electric fires offer a convenient and stylish heating solution for your room, and at Pawletts, we offer a comprehensive range of products from the leading manufacturers in the industry. Our electric fires are designed to provide powerful heating, while also offering an aesthetically appealing feature for your room. We offer a range of electric fires, including wall mounted electric fires, hanging electric fires, and fire suites, as well as a bespoke fireplace design service.
Fireplace Surrounds
At Pawletts, we offer a comprehensive made-to-measure service for most designs, but can also offer a complete bespoke service. We offer a vast range of fireplace surrounds, including marble fireplace surrounds, wooden fireplace surrounds, and stone fireplace surrounds, as well as fireplace accessories such as hearths and backs. Our fireplace surrounds are designed to provide a stylish and practical feature for your room, while also providing a functional feature for your fireplace or stove.
Stoves
At Pawletts, we offer a comprehensive range of stoves, including wood-burning stoves, multi-fuel stoves, electric stoves, and gas stoves. Our stoves are designed to provide powerful and efficient heating, while also offering an aesthetically appealing feature for your room. We offer a range of stoves, including traditional, contemporary, and designer stoves, as well as a bespoke stove design service.
Installation and Maintenance
At Pawletts, we offer a comprehensive range of installation and maintenance services for fireplaces, stoves, and central heating systems. Our experienced and knowledgeable team of Gas Safe, HETAS, and OFTEC registered installers and engineers are on hand to ensure that your fireplace, stove, or central heating system is installed and maintained to the highest industry standards. We also offer free home visits and consultation services to help you choose the right product for your needs.
At Pawletts Central Heating & Fireplaces, we are committed to providing the highest quality products and services to meet all your heating needs. Our trusted and reliable team of professionals are dedicated to ensuring that your fireplace, stove, or central heating system is installed and maintained to the highest industry standards, and are always on hand to offer expert advice and guidance. So, whether you are in search of a new fireplace, a quality central heating solution, or a stylish and practical fireplace surround or stove, Pawletts Central Heating & Fireplaces has you covered.
Customer Service Experiences
Disappointing Experiences
Some customers have reported poor service experiences, including unreturned calls and unfulfilled promises. They felt neglected and unimportant, with one customer stating that they were told the company prioritizes regular customers over new ones.
Positive Experiences
On the other hand, many customers have reported excellent service experiences, praising the staff for being friendly, helpful, and professional. They appreciated the extra effort made to understand their requirements and provide tailored advice.
Product and Installation Quality
Issues with Installation
A few customers have reported issues with the installation of their fireplaces, including poor quality workmanship and lack of guarantees.
High-Quality Products and Installation
However, many customers have reported being delighted with the quality of their fireplaces and the installation process. They praised the professionalism of the installers, who were mindful of minimizing mess and ensuring a smooth installation process.
Overall Impressions
Recommendations
Many customers have highly recommended Pawletts, citing their excellent service, competitive prices, and high-quality products.
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