The Fire Centre, established in 2010, is a family-run business with a passion for creating warm and inviting homes through the art of fire. We pride ourselves on offering a wide selection of high-quality gas and electric fires, alongside traditional wood-burning and multi-fuel stoves.
A Commitment to Quality and Customer Service
Our dedicated team is committed to providing exceptional customer service throughout the entire process, from initial enquiry to installation and beyond. We take the time to understand your individual needs and preferences, ensuring you find the perfect fire or stove to suit your home and lifestyle.
Our Services
We offer a comprehensive array of services to cater to all your fireplace and stove needs:
Fireplace & Stove Selection
- Consultation with our experienced staff to determine your requirements and preferences.
- Wide variety of gas and electric fires, wood-burning and multi-fuel stoves to choose from.
- Custom-made surrounds and hearths available.
Installation & Maintenance
- Professionally installed by qualified engineers.
- Comprehensive maintenance plans to ensure your fire or stove runs efficiently and safely.
Accessories & Supplies
- Extensive range of fire and stove accessories, including mantles, logs, tools, and safety devices.
- Supply of high-quality fuels and cleaning materials.
Experience and Expertise
Our team boasts extensive experience in the fireplace and stove industry. We are authorised dealers for leading manufacturers, ensuring you access to the latest technology and innovative designs. We are also committed to sustainable practices, offering a range of Eco-design and Defra-Approved products.
Visit Our Showroom
Come and explore our showroom to discover the perfect fire or stove for your home. Our knowledgeable staff will be happy to guide you through the selection and answer any questions you may have.
Customer Experience
The Fire Centre received a mix of positive and negative reviews from customers. While some customers had a satisfactory experience with the company, others felt that the after-sales service was lacking.
Positive Comments
The company's showroom staff, including Ian, Andrea, and the unnamed lady, were praised for their helpfulness, patience, and advice. Many customers were impressed with the service they received during the ordering process and installation, with some commenting on the professionalism and enthusiasm of the installers. The company was also commended for their communication, with customers appreciative of being kept informed throughout the process.
Negative Comments
On the other hand, some customers were dissatisfied with the after-sales service. One customer needed extra brick slips but reported that the company failed to attend to their issue, with three attempts at making an appointment resulting in no show. Another customer had issues with the fitting of their woodburner, which caused leakage and damage to their roof. The company's lack of aftercare and poor response to these problems were highlighted as major concerns.
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