Your credible and capable block and estate management experts
About HML 360
HML 360 is a respected leader in block and estate management, proudly serving the industry for over 50 years. With a portfolio of over 100,000+ units across the UK, we have built a solid reputation for professionalism, expertise, and genuine client care.
Who We Are
HML 360 is powered by a team of highly qualified and experienced professionals who are dedicated to exceeding client expectations. Our team is supported by B-hive Property Solutions, a subsidiary providing exceptional back-office support and ensuring full compliance with industry regulations. Together, we form the Vegner Group, committed to serving the property management market.
Our Expertise
HML 360 offers a comprehensive range of services tailored to meet the diverse needs of our clients. Our core services include:
**Block & Estate Management
- Efficient rent collection
- Responsive repairs and maintenance
- Comprehensive insurance management
- Communal area cleaning and security
- Tenant management and communication
**Resident Management Companies (RMCs)
- Specialized guidance on legal and regulatory compliance
- Strategic property maintenance plans
- Budget planning and financial management
- Resident engagement and communication
**Homeowners & Freeholders
- Expert advice on property management
- Leasehold issues and dispute resolution
- Valuations and property inspections
- Access to trusted partner services
**Additional Services
- Client support and back-office solutions
- Online customer portal for residents and owners
- Regular industry insights and market updates
Our Commitment
At HML 360, we understand the importance of clear communication, transparency, and responsiveness. We are committed to building strong relationships with our clients, working collaboratively to achieve successful outcomes. Our dedication to integrity and professionalism has earned us the trust of residents, landlords, and property owners across the UK.
HML Group Review Summary
Overview
The HML Group has received an overwhelmingly negative response from its clients, with numerous complaints regarding their services. Clients have expressed dissatisfaction with the company's handling of issues, communication, and overall management.
Issues with Communication
One of the main concerns clients have raised is the lack of communication and responsiveness from HML Group. Phone calls and emails are often ignored, and it can take months for issues to be addressed. Clients have also reported that the person responsible for their estate or building changes every three months, which further exacerbates the communication issues.
Poor Management and Lack of Action
HML Group has been criticized for their lack of action in addressing issues. Clients have reported problems such as leaky roofs and safety hazards that have been ignored for months or even years. The company's response to these issues has been inadequate, leading to further frustration among clients.
Financial Concerns
Some clients have expressed concerns over the financial management of HML Group. They have been accused of using insurance to pay for works, which increases the premium that leaseholders must pay. There have also been reports of unpaid bills affecting the credit ratings of the estates they manage.
Unprofessional Behavior
Several clients have reported unprofessional behavior from HML Group staff, including rudeness, slow action, and a lack of motivation to resolve problems. The company has also been accused of prioritizing their own interests over those of their clients.
Recommendations
Based on the numerous negative reviews, it is strongly advised to avoid dealing with HML Group. Clients are recommended to seek alternative management companies that can provide better services and communication.
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