Delivering exceptional customer service, one property at a time.
Welcome to Burford & Brooks, Rochdale's premier estate agent, offering a comprehensive range of services tailored to meet the unique needs of our valued clients. As a local, independent estate agent, we pride ourselves on our extensive knowledge of the local market, coupled with our commitment to delivering exceptional customer service.
Our Services
At Burford & Brooks, we understand that every client is unique, with their own set of requirements and expectations. That's why we offer a bespoke range of services, designed to cater to the diverse needs of our clients. From selling and letting properties to providing free valuations and market appraisals, we are dedicated to making the process of buying, selling, or renting a property as seamless and stress-free as possible.
Our experienced sales and lettings team are on hand to offer expert advice and guidance, 6 days a week. We believe that the key to our success lies in the great customer service experience we deliver to each client, building excellent rapport with our clientele. From the initial interaction through to the delivery of our bespoke service, our experienced members of staff will exceed your expectations every step of the way.
Our Approach
At Burford & Brooks, we understand the importance of choosing the right agent to sell or let your property. Our aim is simple - to make the process of buying, selling, or renting a home as easy and stress-free as possible for our clients. We believe that the initial marketing period is one of the best opportunities to sell or rent your home, which is why we offer a comprehensive marketing package, designed to showcase your property in its best light.
With extensive knowledge of the local Rochdale market, both in residential, investment sales, and rentals, we are well-equipped to provide sellers with up-to-date, accurate marketing advice, combined with a highly effective and proven marketing package. Whether you're looking to sell, let, or rent a property, we are confident that our expertise and dedication to customer service will exceed your expectations.
Why Choose Burford & Brooks?
At Burford & Brooks, we pride ourselves on our commitment to delivering exceptional customer service, coupled with our extensive knowledge of the local market. Our experienced sales and lettings team are on hand to offer expert advice and guidance, 6 days a week. We believe that the key to our success lies in the great customer service experience we deliver to each client, building excellent rapport with our clientele.
Overall Experience
The reviews highlight a significant divide in customer experiences, with some users praising the estate agent's customer service and professionalism, while others have had negative encounters.
Positive Experiences
Some reviewers have had positive interactions with the estate agent, citing helpful and professional staff who go above and beyond to ensure a smooth experience. These reviewers have praised the agent's customer service, responsiveness, and ability to accommodate specific needs.
Negative Experiences
However, a significant number of reviewers have had poor experiences with the estate agent, citing unprofessionalism, poor customer service, and a lack of responsiveness. Some have reported difficulties in getting issues resolved, with the agent failing to answer phone calls or respond to emails. Others have expressed frustration with the agent's inability to fix problems in the home, leading to a poor overall experience.
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