Empowering Communities, One Paw at a Time
At The Montcalm Hotels, we understand that the best experiences in life are the ones that evoke a sense of timelessness and elegance. For over two decades, our hotels have been creating a warm and inviting atmosphere, welcoming guests from all over the world to our luxurious and stylish retreats. With a strong emphasis on quality, attention to detail, and a dash of sophistication, we strive to deliver an unforgettable experience that exceeds our guests' expectations.
Our Story
Our journey began with a commitment to delivering exceptional service and unforgettable stays. We take pride in our long-standing tradition of embracing the art of uncompromising craftsmanship, combining it with a deep understanding of the importance of bespoke hospitality. This philosophy has remained unwavering, even as we continue to evolve and adapt to the ever-changing landscape of the hospitality industry.
Our Hotels
Meet our collection of distinctive London hotels, each one offering a unique and individualized experience tailored to our guests' specific needs. Whether it's the iconic Georgian facade of our flagship hotel, The Montcalm London Marble Arch, or the elegant charm of our other boutique hotels, we are dedicated to crafting a truly memorable experience that will leave a lasting impression.
Our Services
We understand that a stay at our hotels is not just about relaxation, but about rejuvenation. That's why we've created a range of services designed to cater to our guests' every whim. From our luxurious spa and wellbeing facilities to our exclusive meetings and events spaces, we've thought of everything to ensure that our guests' stay with us is nothing short of extraordinary.
Mind, Body & City
At The Montcalm Hotels, we believe that wellbeing is not just about relaxation, but about balancing the demands of urban living with a deeper sense of calm and serenity. Our Mind, Body & City program is a carefully curated selection of experiences designed to nurture and rejuvenate both body and mind, inspiring our guests to live their best lives.
Join the Montcalm Club
By joining our exclusive loyalty program, you'll enjoy a range of benefits, including a 10% saving on room rates, priority early check-in and late check-out, and a dedicated personal butler service. Join today and start experiencing the very best of The Montcalm Hotels.
Overall Experience
The hotel received mixed reviews, with some guests praising its location and friendly staff, while others expressed disappointment and frustration with various aspects of their stay.
Location and Staff
The hotel's location was a highlight for some guests, with one reviewer describing it as "nice and quiet" compared to other hotels in the area. The staff were also praised by some, with one reviewer noting that they were "friendly" and another mentioning that the reception staff were "amazing".
Room Issues
However, several guests experienced issues with their rooms, including faulty TVs, blinking lights, and uncleanliness. One guest reported that their bath towel had red stains, and despite requesting a replacement, it was not provided. Another guest noted that the hallway on their floor "stunk of food".
Amenities and Services
The hotel's amenities and services also received criticism. The breakfast was described as "awful" by one guest, with issues including toast arriving late and scrambled eggs tasting bad. The spa facilities were also disappointing, with one guest noting that there were no robes or slippers provided, and the pool was unsuitable for non-strong swimmers.
Customer Service
Several guests expressed frustration with the hotel's customer service, including poor communication, unhelpful staff, and ignored complaints.
Value for Money
Many guests felt that the hotel did not provide good value for money, with one reviewer stating that it was "not worth the 255" they paid.
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