Kindness matters, excellent care always
The Orchard Surgery is a dedicated medical practice that has been serving the local community with the utmost care and respect for many years. Our surgery is equipped with state-of-the-art facilities and staffed by a team of experienced healthcare professionals, committed to providing high-quality healthcare to all our patients. We believe in a patient-centred approach and strive to ensure that every individual who walks through our doors feels valued and heard.
Our Services
At The Orchard Surgery, we offer a broad range of services aimed at maintaining and improving the health and well-being of our patients. These services include:
- Appointments: Our patients can easily make, change, or cancel appointments through our online booking system. We offer both face-to-face and remote consultations to cater to the diverse needs of our patients.
- Prescriptions: We offer a convenient online prescription ordering service, allowing our patients to get repeat prescriptions quickly and efficiently.
- Join the Surgery: We welcome new patients to our practice and have a simple online registration process.
- Test Results: Our patients can quickly and securely access their test results online.
- Sick Note: Our patients can conveniently request a sick note for work through our online forms.
- Services: We offer a wide range of medical services at The Orchard Surgery, and our patients can learn more about these services through our helpful and informative website.
- NHS App: The NHS App is a convenient way for our patients to check symptoms, book appointments, order repeat prescriptions, and view their medical records.
- Health Information and Support: We provide access to reliable health information, COVID-19 updates, and self-help tools through our website, helping our patients to make informed decisions about their health and well-being.
- Online Forms: Our patients can securely submit online forms to the practice through our website.
- ReSPECT: We offer a Recommended Summary Plan for Emergency care and Treatment, which helps our patients to receive the right care at the right time in the event of an emergency.
Our Staff
Our team of dedicated healthcare professionals includes GPs, nurses, healthcare assistants, and administrative staff. We work together to ensure that our patients receive the best possible care. We value each member of our team and recognize the important role that they play in the delivery of high-quality healthcare.
Your Feedback
We value the feedback of our patients and are committed to continually improving the care that we deliver. Patients can provide feedback through our online forms and are encouraged to share their experiences of our service with us. We operate a zero-tolerance policy towards any abusive behaviour towards our staff and will take firm action against any patients who are abusive towards our team members.
Join the Practice
We welcome new patients to our practice and have a simple online registration process. Our patients can rest assured that they will receive the best possible care at The Orchard Surgery, and we look forward to serving our community for many years to come.
Overview
The Orchard Surgery has received overwhelmingly negative reviews from patients. The majority of reviewers have expressed dissatisfaction with the reception staff, doctors, and overall service provided by the surgery.
Common Complaints
- Rude and unhelpful reception staff: Many reviewers have complained about the rude and unhelpful attitude of the reception staff, who are often described as unfriendly, abrupt, and unresponsive to patients' needs.
- Difficulty in getting appointments: Patients have reported difficulty in getting appointments, with long wait times and unavailability of same-day appointments.
- Poor communication: Reviewers have criticized the surgery's poor communication, including failure to return calls, unhelpful responses to queries, and lack of transparency about appointment availability.
- Unprofessional doctors: Some reviewers have expressed dissatisfaction with the doctors, describing them as unprofessional, uncaring, and lacking in bedside manner.
Positive Reviews
A small minority of reviewers have reported positive experiences with the surgery, citing helpful and friendly reception staff, caring doctors, and ease of getting appointments.
Conclusion
The Orchard Surgery has a significant problem with patient satisfaction, with many reviewers expressing dissatisfaction with the service. The surgery needs to address the issues with reception staff, communication, and doctor-patient relationships to improve the overall patient experience.
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