Letting in the Light - Enhance Your Home
A Family-Run Business Empowering Home Enhancements
Custom House Windows is a trusted local business dedicated to empowering homeowners in the southeast of England to enhance their homes with beautiful and efficient windows, doors, and roof systems. Founded by a close-knit family, we believe in personalized solutions tailored to each client's vision and budget.
Our Expertise and Services
We offer a comprehensive range of products and services to meet every homeowner's unique needs:
Windows
- UPVC Casement Windows: Stunning aesthetics, lasting performance, and superior security combined with energy efficiency.
- Aluminum Windows: Lightweight, robust, and highly adaptable to any architectural style.
- Timberlook Windows: Elegant and timeless beauty with the added benefits of modern materials.
Doors
- Composite Doors: Durable, secure, and energy-efficient with a diverse range of styles and finishes.
- R9 Doors: Unique tilt and turn mechanism for effortless accessibility and ventilation.
- Bi-Folding Doors: Create a stunning and spacious opening with seamless functionality.
Roof Systems
- French Roof Systems: Elegant and practical extensions perfect for extra living or workspace.
- Lantern Lights: Transform your home with natural light and decorative ambiance.
- Flat Roof Lights: Add a touch of elegance and illuminate your space effortlessly.
Custom Solutions for Every Home
Our dedicated team works closely with clients to understand their individual needs and aspirations. We offer:
- Personalized consultations and design advice.
- Detailed cost estimates and transparent communication.
- Skilled installation by experienced professionals.
- After-sales care and maintenance support.
Experience the Difference with Custom House Windows
More than just product installation, we aim to provide an exceptional customer experience. Our focus on:
- Quality: We select materials from trusted suppliers and prioritize meticulous craftsmanship.
- Innovation: We stay updated on the latest industry trends and technologies.
- Customer focus: We prioritize open communication and personalized attention.
Contact us today and discover the potential to transform your home with Custom House Windows!
Professionalism Issues
Custom House Windows has received mixed reviews regarding their customer service. Some customers have had unpleasant experiences, with one reviewer stating that they were informed that the company could do nothing for 12 to 16 weeks, and another reviewer reporting that they were spoken to rudely by Nigel, the owner, when attempting to make a claim under warranty.
Window and Door Installation
On the other hand, many customers have reported positive experiences with the company's installation services. Some customers have praised the professional and meticulous work of the fitters, with one reviewer stating that the team were "incredibly friendly and professional" and helped them decide on the best windows and colours for their house. Another reviewer reported that the company even adjusted a previously badly fitted kitchen door without charge.
Communication and Aftercare
Some customers have also commented on the company's communication and aftercare services. A reviewer reported that they had to work hard to get a problem with condensation between the panes of their windows resolved, but ultimately received help from Nigel, the owner. Another reviewer praised the company's easy and quick process for ordering and installing new bi-fold doors.
Conclusion
It appears that Custom House Windows has both strengths and weaknesses in terms of their customer service, installation services, and aftercare. While some customers have had positive experiences, others have reported unpleasant interactions with the company.
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