Business Details
34 Years
experience
Your Trusted Water Softener Experts in Chesham
Established in 1992, Sterling Softeners is a family-run business specialising in water softener solutions across West London, Hertfordshire, Buckinghamshire, and Berkshire. As founding members of the Independent Association of Water Softener Experts, we prioritise impartial advice, offering a curated selection of trusted brands like EcoWater, Kinetico, and Harvey. With over 30 years of experience, we provide free home surveys, installations, and maintenance, ensuring tailored solutions for every household.Our team combines technical expertise with a commitment to fairness, delivering systems that last up to two decades with warranties of up to 10 years. Customer satisfaction is central to our approach, evidenced by our 9,000+ satisfied clients and consistent five-star reviews for professionalism and reliability.
Services
Water Softener Installations
Water Softener Repairs
Quooker Tap Installations
Drinking Water Filtration
Salt Delivery Service
Details
- Year established: 1992
Highlights and features
- We offer 30+ years of specialist experience in water softening solutions.
- Our independent advice ensures tailored recommendations without manufacturer bias.
- Free home surveys with no-obligation quotes for every customer.
- Family-run business with a 9,000+ customer satisfaction track record.
- Products come with warranties up to 10 years for parts and 5 years for labour.
Associations and certifications
- Independent Association of Water Softener Experts
What people say
Excellent customer service
Prompt response to enquiries
Knowledgeable and thorough
High-quality workmanship
No mess, efficient service
Services
Water Softener Installations
We install premium water softeners from trusted brands like EcoWater and Kinetico. Our expert engineers ensure efficient integration with your existing plumbing systems. Each installation includes a free home survey and tailored recommendations.
Water Softener Repairs
Our certified technicians provide rapid diagnostics and repairs for all major water softener brands. We use genuine replacement parts to restore system efficiency and prolong equipment lifespan.
Quooker Tap Installations
We fit Quooker boiling water taps with optional chilled and sparkling water functions. Installations include safety checks and integration with filtration systems for instant, safe hot water access.
Drinking Water Filtration
We supply and install reverse osmosis systems and cold water filters from Brita and EcoWater. These systems remove impurities while maintaining essential minerals for improved taste and quality.
Salt Delivery Service
We deliver water softener salt directly to your home in tablet or block form. Our local delivery service ensures uninterrupted system operation without store visits.
People
Simon
Service Engineer
Simon provides expert maintenance and repair services with over 15 years of experience in water treatment systems. He ensures all installations meet strict quality standards.
Nick
Sales and Service Manager
Nick manages customer consultations and installations, combining technical knowledge with customer service expertise to deliver tailored solutions for residential clients.
Radina
Customer Service Advisor
Radina handles customer inquiries and appointment scheduling, ensuring clear communication and prompt responses to all client needs.
Gareth
Installer
Gareth performs precise water softener installations, ensuring minimal disruption to clients' homes while maintaining high workmanship standards.
Lachezar
Trainee
Lachezar supports installation and maintenance operations under senior supervision, learning industry best practices for future client service roles.
Questions
What areas do you cover for installations?
We serve West London, Hertfordshire, Buckinghamshire, Berkshire, and surrounding areas.
Can I drink softened water?
Yes, softened water is safe to drink for most people, though those on sodium-restricted diets should consult a healthcare professional.
What warranties do your systems include?
Our systems include minimum 2-year parts and labour warranties, with some extending to 10 years for parts and 5 years for labour.
Do you offer emergency repair services?
We prioritise prompt responses but do not provide 24/7 emergency services.
How do I schedule a free home survey?
Contact us via phone or email to arrange a free survey with no-obligation advice.
