Innovation through diversity, empowering a brighter future
A Decade of Expertise in TV & Aerial Solutions
Established in 1996, our family-run business has been proudly serving the residents and businesses of Essex, Suffolk, and Norfolk. With over two decades of experience, we've become the trusted name for reliable, efficient, and friendly TV aerial and satellite installation, repair, and maintenance services.
A Team of Skilled Professionals
Our team of skilled engineers and installers are highly skilled in all aspects of digital TV and aerial technology. With a minimum of 5 years of industry experience under their belts, our technicians are equipped to handle any challenge, from routine repairs to complex installations. We pride ourselves on our ability to deliver honest, impartial advice, ensuring that you make the best decisions for your needs and budget.
Comprehensive Services for Every Need
From traditional TV aerial installations and repairs to cutting-edge satellite dish installations and maintenance, we offer a comprehensive range of services:
- TV Aerial Installation & Repair: Analog and digital aerial installations, repairs, realignments, and storm damage repairs.
- Satellite Installation & Repair: Installation, repair, and maintenance of all leading satellite systems, including Freesat, Sky, and Hotbird.
- Commercial & Residential Installations: Service for residential, commercial, and industrial properties.
- Additional Services: Extra TV points, FM radio aerial installations, and discreet cabling options.
Customer Satisfaction - Our Priority
Customer satisfaction is our highest priority. We are committed to providing exceptional service, explaining the process clearly, and ensuring your complete satisfaction with our work. Our team is responsive, friendly, and dedicated to ensuring a seamless and convenient experience for every customer.
Contact us today to experience the difference our expertise and dedication can make in enhancing your home entertainment experience.
Customer Reviews of Essex Aerial Solutions
Summary of Reviews:
- Poor Customer Service and Overcharging
- Several customers reported poor service, overcharging, and not honoring initial quotes. For instance, Helen Armstrong was charged 114 for an engineer to tell her she didn't have an aerial and should use her current setup. Ian Chinnery had a terrible experience with the company not showing up and lying to him about the schedule. Similarly, Steven Gill had a frustrating experience with an engineer not showing up on time and then overcharging him.
- Good Customer Service and Quality Work
- A few customers had positive experiences with Essex Aerial Solutions. For example, Jo Morgan appreciated the helpful advice provided by Demitris, who went above and beyond to resolve her signal and reception issues. William Jack was happy with the service provided by an engineer named Jimmy, who re-sited his Sky dish to avoid tree blockage. Bria Hartley appreciated John's patience on the phone and the advice he gave her on potential issues causing her problems.
- Variety of Services Offered
- The company offers a range of services including installing smart TVs and soundbars, re-siting Sky dishes, and installing CCTV systems. For example, Simon Layland's mother had a smart TV and soundbar installed, but was overcharged for the service. Sharina Malkova had a new aerial installed, which now allows her to have HD for the first time. Evelyn Perez had a CCTV system installed and appreciated Jason's explanations of its features. Dre Joseph-Gibson had a negative experience with the customer service but was interested in having aerial points connected.
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