Where Every Moment is Captured with Love
Passionate about holistic healthcare, Southborough Lane Surgery and Crown Medical Centre stands at the heart of Bromley, Kent. We believe in empowering our patients through a comprehensive approach to healthcare, involving every member of our dedicated team.
Who we are
Our practice consists of experienced GPs, nurses, and healthcare professionals working in collaboration to ensure your well-being. We are committed to providing continuity of care and personalized attention to every patient.
1. Online Services
- RapidHealth: Manage your healthcare needs online, request appointments, order repeat prescriptions, and access self-care information.
- PATCHS: Our secure online booking tool allows you to request appointments easily and efficiently.
- Accurx: Submit non-urgent medical or administrative requests directly to the practice.
- Engage: Consult with our healthcare professionals online and receive personalized advice 24/7.
2. Clinical Care
- Routine consultations and ailment management.
- Chronic disease management.
- Diagnostic testing and screenings.
- Vaccinations and immunizations.
- Antenatal and postnatal care.
3. Patient-centered care
- We actively listen to your concerns and preferences.
- We provide clear and comprehensive explanations of your health.
- We involve you in shared decision-making regarding your care.
4. Community Engagement
- We actively partner with local organizations to provide comprehensive healthcare services.
- We participate in community outreach programs and initiatives.
5. Continuous Care
- We prioritize preventative healthcare and early intervention.
- We offer ongoing support and follow-up care to ensure your progress and well-being.
Our Vision
Our vision is to be a leading provider of healthcare in Bromley, building a reputation for excellence through compassionate care, advanced technology, and continuous innovation.
Our Mission
Our mission is to empower our patients to take charge of their health, achieve optimal well-being, and live fulfilling lives.
Summary of Reviews
Patient Satisfaction
- Positive experiences with the doctors, including respectful treatment and care.
- Appreciation for the friendly, helpful, and well-organized staff at the flu clinic.
- Efficient handling of issues, including diagnosis and advice from doctors.
Service Improvement Needed
- Difficulty in contacting the surgery due to busy lines and long waiting times.
- Concerns about the receptionists' attitudes and politeness towards patients.
- Inconsistencies in vaccination policies and asthma test availability.
Suggestions for Improvement
- Improve communication and availability for patients seeking appointments or advice.
- Train receptionists on customer service skills and patient handling.
- Review and streamline vaccination and health test policies for better patient satisfaction.
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