Spotless Service, Guaranteed!
Gladwell Entertainments is a family-run business established in 2011, based in Ipswich, Suffolk. We provide a diverse selection of inflatables and event entertainment services across Suffolk and North Essex. With a commitment to delivering superior quality and unforgettable experiences, we've become the trusted partner for countless events throughout the years.
Bouncy Castles & Inflatables
We offer an extensive range of bouncy castles for both children and adults, featuring a variety of themes like Toy Story, Spongebob Squarepants, and Moshi Monsters. We also have options for adult-sized events, including super hero, pirate, and jungle-themed castles.
Activity Inflatables
Beyond bouncy castles, we provide a plethora of entertainment options like bungee runs, Gladiator Duels, Sumo Suits, slides of various sizes, and even a white turtle perfect for weddings.
Additional Services
Our services extend beyond inflatables. We offer giant garden games, soft play areas with ball pools, and even a 3-hour rodeo bull experience for ultimate excitement.
Quality & Safety
All our inflatables are PIPA certified, ensuring the highest quality and safety standards. We prioritize your peace of mind by hiring dedicated professionals who ensure safe and responsible setup and operation.
Customer Satisfaction
At Gladwell Entertainments, we prioritize customer satisfaction. Our friendly and helpful staff will go above and beyond to ensure your event is a success. We encourage you to browse through our online booking system to check availability and book your desired items easily.
Let us help you create unforgettable events and parties with our exciting range of inflatables and entertainment services!
Customer Satisfaction
Overall, the majority of customers have a positive experience when dealing with this company, with most reviewers praising the excellent customer service, efficient delivery, and quality of the bouncy castles and equipment. There are, however, some negative reviews that highlight issues with poor customer service, lack of communication, and safety concerns.
Booking and Delivery
Many reviewers report that the booking process is simple and effortless, with customers receiving prompt confirmation and updates on delivery times. Some customers have also praised the company's flexibility, with staff being accommodating to changes and requests. However, some reviewers have complained about delayed or cancelled deliveries, as well as poor communication from the company.
Customer Service
Unfortunately, some customers have reported poor customer service, including rude and unhelpful staff. One reviewer even mentions being spoken to in a "downright rude" manner. Some customers also feel that the company is unresponsive or uncommunicative, leading to frustration and disappointment.
Equipment Quality and Safety
The quality of the bouncy castles and equipment has generally received positive reviews. Some customers have praised the variety and condition of the equipment, while others have reported issues with safety, such as broken equipment and razor-sharp wires.
Conclusion
While some customers have reported negative experiences, the majority of reviewers have a positive opinion of this company. However, it is crucial for the company to address the issues raised in the negative reviews, including improving customer service and prioritizing safety and quality.
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